LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, and Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

GLOBAL SALES

A true partnership on every level. That’s what Legends forges with each and every team, stadium, athletic director, and owner we serve to strengthen sales and partnership results as a team effort. As an extension of your team, our sales experts work diligently with our partner to create solutions and programs that are always fully custom to their needs and goals.

THE ROLE

As the Director of Premium Client Services, this role primarily focuses on strategically developing and implementing premium service initiatives, while directly managing client relationships to optimize their experience and ensure exceptional service delivery.

ESSENTIAL FUNCATIONS

• Lead the planning and development of all service offerings including the creation of a service identity and pioneering a proactive service culture.
• Work in collaboration with the internal business team to build, manage and store all executed contracts toward premium hospitality client accounts.
• Manage the premium service team to drive regular touchpoints to all premium seat holders via email, phone or written communications to ensure a quality year-round experience.
• Create and execute prompt and professional communication strategies to premium seat holders and internal business staff.
• Provide support for any inbound service-related calls from premium seat holders as needed.
• Work directly with premium clients, to understand objectives and optimize their experience.
• Plan and execute key industry premium prospecting events to identify and cultivate new business and further expand relationships with current client base.
• Develop and facilitate premium gifting and sales outreach campaigns to attract new premium customers to the team.
• Attract, mentor, and manage a team of service minded individuals. Champion a positive culture through team building, professional development, and innovative techniques.
• Foster strong, collaborative working relationships with the organization and business partners.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree or equivalent.
• Minimum of 8+ years of successful sales & service management experience (sports business a plus).
• Skilled analyzing data, developing concise recommendations and presenting to executive leadership.
• Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders.
• Ability to manage a high level of detail across multiple projects and to prioritize efficiently.
• High emotional intelligence, intellectual curiosity and desire to grow professionally.
• Ability to prioritize and meet competing deadlines independently.
• Ability to manage multiple task simultaneously, while remaining organized, efficient and calm under pressure.
• Proven ability to work collaboratively in a team-oriented environment.

COMPENSATION

Competitive salary range $85,000 - $90,000 + bonus potential; and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.