LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Customer Service Associate will report directly to the Customer Service Manager while working closely with the other Customer Service Representatives, Concessions, Merchandise, and Premium Services department managers. This person is expected to be energetic, outgoing, & a friendly professional that can remain calm under pressure and promote positive guest relations to maintain total guest satisfaction throughout the Stadium. The Associate must be a positive, consistent, and goal-oriented role model to other staff and guests. The customer service specialist should strive to make each guest’s experience as legendary as possible.

Please note, this is a temporary/seasonal position.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Assist Customer Service Manager with employee interactions including customer service games, newsletters, mandatory early morning breakfasts throughout the season, handing out prizes, and numerous other customer service-related activities.
• Assist with identifying problematic issues and concerns & help resolve them.
• Maximize both employee and customer satisfaction.
• Assist with check-in/check-out procedure as necessary.
• Excellent talent to interact with people in a positive and courteous manner
• Ability to build positive relationships with a high level of interpersonal skills
• Attentiveness & Patience
• Ability to find the positive in any situation
• Excellent communication and problem-solving skills

EDUCATION & EXPERIENCE

• All applicants must be at least 18 years of age.
• Must have at least 2 years of Customer Service experience
• High school diploma or equivalent. Some college preferred.
• Customer service-oriented with the ability to interact with all levels of management.
• Dependable and Punctual Individual
• Highly motivated with a pleasant and upbeat attitude.
• Ability to multi-task in a fast-paced team setting in addition to working independently.
• Excellent oral and written communication and strong attention to detail.
• Must be flexible to work all Yankee Stadium events including mornings, late nights, weekends, and holidays.
• Must be able to work fluently in English and bi-lingual skills are a plus.
• Ability to walk around for 7 to 8 hours and carry items weighing up to 30 pounds.
• Other duties as assigned
• Practice safe work habits follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job-specific safety training.

COMPENSATION

Hourly Rate of $17- $20

WORKING CONDITIONS

Location: On Site (Yankee Stadium)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.