LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
THE ROLE
The Café Associate is responsible for providing quick and efficient service to customers in a high-end grab-and-go experience. The role reports to the F&B Manager.
ESSENTIAL DUTES AND RESPONSIBILITIES
- Following all safety and sanitation standards, neatness, and organization of work areas
- Following all company drink and food recipes and procedures to provide high quality and consistent service to guests
- Ensuring that all guests are educated on products and service offerings
- Answering guest questions regarding food and coffee blends, preparation, and product freshness
- Greeting all guests with fast, friendly, personalized service
- Providing excellent customer service to guests by being knowledgeable and enthusiastic about the café’s menu and products
- Accurately processing sales orders into the POS system, informing guests of amount owed, and counting back change to customers in a courteous and friendly manner
- Maintaining accurate cash count and balancing bank at end of shift
- Preparing food items by complying with portion size, quality standards, departmental rules, policies and procedures
- Ensuring that the correct closing procedures are followed: all areas of the café are to be left clean, tidy and secure, ready for the next day’s service
- Maintain regular and consistent attendance and punctuality
- Assisting with daily, weekly and monthly inventory—as needed
- Assisting with station duties and performing other assigned duties/tasks assigned by leadership—as needed
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:
EDUCATION AND/OR EXPERIENCE
- Must be at least 18 years of age
- High school diploma – or equivalent
- At least 1 years’ experience, preferably in the Hospitality Industry
- Basic knowledge of point-of-sale systems preferred
SKILLS AND ABILITIES
- Basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette
- Basic math skills
- Excellent guest service skills and a natural willingness to consistently exceed guest expectations
- Flexibility to work extended hours and varied shifts, including mornings, nights, weekends, and holidays
- Ability to read, speak, and write in English to communicate effectively with management, co-workers, and guests
- Ability to prioritize tasks and work effectively in a fast-paced, team-oriented environment or independently as needed
- Ability to effectively listen and take direction from a supervisor
- Ability to be on your feet for extended periods, bend, squat, and lift/transport items weighing 10–30 pounds (occasionally up to 50 pounds)
- Sufficient mobility to perform assigned production tasks, including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods
COMPENSATION
$18.00/hour and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.
WORKING CONDITIONS
Location: On-Site (Well& by Durst, 151 - New York City)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Experience
Required
- 1 - 2 years: Prior experience as a barista/cafe associate in cafe, restaurant, corporate setting
Education
Preferred
- High School or better in Other or related field
Licenses & Certifications
Required
Preferred
Skills
Required
- Time Management
- Communication
- Customer Service
Behaviors
Required
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
