Bilingual (English/Spanish) Tour Ambassador (part-time) - One World Observatory

Legends - Part Time
New York · NY
Facility Operations/Event Staff: Game Day/Event Staff
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Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.


Global Attractions is the newest business vertical and is quickly expanding. Starting with One World Observatory sitting high above Manhattan at the top of the tallest building in the Western hemisphere and now expanding all over the world, the Attractions vertical brings together all of Legends 360-degree capabilities to develop unparalleled experience in one awe-inspiring space, featuring some of the most spectacular views and newest technology around the world. For each location, we operate the tour experience, ticket sales, hospitality offerings, special events, and sponsorship - all to elevate the guest experience at the top. Some of the venues include One World Observatory in NYC, OUE Skyspace in LA, The Observation Deck at CEB Tower, The View at the Shard in London, Sky View Observatory in Seattle, Skyrise Miami, and more.


Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 – One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City’s signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.

In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing).


The Tour Ambassador is a dynamic, interactive role within the Observatory with a specific focus on the guest experience and how the guest relates to the Observatory experience. This position reports directly to the Senior Operations Manager.


  • Greet guests as they enter assigned areas
  • Ensure safety of our guests while waiting on tour or in assigned areas
  • Provide facts and historical information about the city, visible landmarks, pointing out features of interest and answering questions
  • Conduct in-depth, specialized talks and walking tours of the Observatory
  • Provide a high level of customer service for the guest, resolving issues and referring issues to a supervisor as necessary to ensure a pleasant experience
  • Create and prepare specified tour material as needed
  • Perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and hold a commanding presence
  • Work non-traditional hours, nights, weekends, and holidays -- as necessary
  • Perform other duties as necessary or required by management


  • Bachelor’s Degree
  • Minimum 2-4 years tour guide or related experience, preferably in an attraction, entertainment or hospitality environment
  • High level of demonstrated professionalism and customer service
  • NYC Tour Guide license preferred
  • Multilingual (incl. Spanish) a plus
  • Excellent written and verbal skills
  • Proficient in Microsoft Office (Word, Excel, Power Point) – an interest and proficiency in interactive presentations and social media a plus
  • Quick learner with ability to handle multiple projects and meet deadlines
  • Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
  • Existing knowledge of NYC history and familiarity with NYC landmarks preferred


$25/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.


Location: On Site | The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. origin, disability, or genetic information.


  • Technical/other training or better
  • Bachelors or better in Other


  • Communication
  • Customer Service
  • Public Speaking
  • Team Work


  • Functional Expert: Considered a thought leader on a subject
  • Innovative: Consistently introduces new ideas and demonstrates original thinking
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Team Player: Works well as a member of a group
  • Enthusiastic: Shows intense and eager enjoyment and interest


  • Self-Starter: Inspired to perform without outside help
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals