Role Summary 

As an Arrivals & Guest Services Team Member, you will assist Museum guests with ticket purchases, upgrades and addons, validate entry, provide directional information and details about the various museum layout and offerings.  You will be the first point of contact to welcome each guest and create a seamless entry experience.  

Pay and Benefits:

• Hourly pay $15.00/hr
• Part-time and full-time positions available
• Full-time benefits include a generous benefits package; medical, dental, vision, life and disability insurance, paid vacation, parental leave, wellness program, and 401k plan.

Essential Functions 

• Assist Guests with ticket purchases using established ticketing software and POS system.  
• Answer Guest Services calls and troubleshoot any ticketing issues
• Utilize prescribed selling techniques to upgrade tickets, memberships and add-on entitlements.
• Validate tickets already purchased for museum entry. 
• Welcome Guests to the museum and provide directional assistance as needed. 
• Ensure safety of our guests while in your assigned area
• All other duties as assigned.  

Skills and Qualifications 

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• Must be at least 18 years old.
• Prior experience in hospitality a plus.
• High level of demonstrated professionalism and customer service.
• Must be available to work evenings, weekends, and holidays as scheduled. 
• Excellent interpersonal and phone communication skills. (Written and verbal)  
• Ability to stand, sit, and walk for long periods of time.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

National Medal of Honor Museum

The National Medal of Honor Museum in Arlington, Texas will serve as the premier national institution dedicated to the stories, impact, and legacy of the service members who went on to become Medal of Honor recipients. The National Medal of Honor Museum is a humbling endeavor that will take visitors on a narrative journey through the

life stories of ordinary people who made extraordinary choices above and beyond the call of duty. The museum footprint encompasses over 100,000 square feet, cornering five acres of waterfront in Arlington, Texas. Over 31,000 square feet of Exhibition Galleries as well as dedicated spaces for meetings, symposiums, memorials, and ceremonies.

The museum is also headquarters of the National Medal of Honor Griffin Institute, an organization that addresses our nation’s character gap and fills it by focusing on the values and valor of the Medal of Honor and all who have earned it. For more information, visit www.mohmueseum.org.

Legends

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Attractions, Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Legends IQ– offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including attractions; professional sports; collegiate; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter, and Instagram @TheLegendsWay.

Legends manages all operations across ticketing, special events, food & beverage and retail for Attractions partners including the tour experience, ticket sales, hospitality offerings, special events, and sponsorship - all to elevate the guest experience at the top. Some of the venues include One World Observatory in NYC, The View at the Shard in London, Sky View Observatory in Seattle, National Medal of Honor Museum, and more!

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Licenses & Certifications

• Cust Svc & Sales

Skills

• Microsoft Office(Excel, PPT, Word, Outlook)
• Team Work

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.