Job Title: Memory Maker
Department: Guest Experience
Business Unit: KSE
Location: Denver, CO (Ball Arena & DICK’s Sporting Goods Park)
Reports To: Director, Guest Experience
Employment Type: Variable Hour – Hourly – Non-Exempt
Supervisor Position: No
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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.
Nature of Work:
Our KSE Guest Experience department strives to provide guests with a consistent level of service that both exceeds their expectations and enhances their experience at our venues. Our Memory Makers support the Memorable Moments program, which exists to elevate the guest and employee experience, conduct team member trainings, and celebrate team members through appreciation and recognition events. Positive energy and enthusiasm are expected and required.
Examples of Work Performed:
• Greets guests in a friendly and welcoming way
• Smiles and provides a warm welcome/thank you/good night to all guests
• Represents all KSE Venues with an enthusiastic, energetic, and positive attitude in accordance with our company core values: Safety, Enthusiasm, Teamwork and Sincerity
• Communicates updates regarding building policies, survey feedback, areas of opportunity, success stories, etc. to all event team members and vendor partners
• Increases awareness, interest, and guest support for the Memorable Moments program through utilization of the Awardco platform, giveaways, and concourse activations
• Supports and mentors fellow team members during game night or event activities
• Acts as a knowledgeable resource of building policies and procedures for both guests and team members
• Proactively searches for and coordinates elevated experiences for guests and team members (singing Happy Birthday, taking photos, presenting gift bags, etc.)
• Works closely with and builds relationships with multiple departments and vendor partners
• Comfortable addressing and speaking to large groups
• Utilizes a radio to communicate with other staff members
• Provides feedback to Guest Experience management on the overall guest experience and areas of strength/opportunity for improvement
• Maintain Memorable Moments Headquarters in Employee Lounge and distribute handouts/promotional items to staff
• Flexible and ready to work other duties as assigned
• Ability to work a varied, part-time schedule including weekends, evenings, holidays and playoffs
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Working Conditions & Physical Demands:
• Ability to stand & walk for extended periods of time (on solid concourses/outdoor concrete/up and down stairs/etc.)
• Ability to work both indoors and outdoors in varied weather conditions
• Ability to work a 4–7 hour shift on average
• Tolerance for moderate to loud event noises/music/sound/lights
• Ability to work non-traditional hours including nights, weekends and holidays
Qualifications
- Minimum
- High school diploma or GED
- MUST have an upbeat, energetic personality, feel comfortable interacting with guests and have a positive, team-oriented, professional attitude
- Preferred
- 1+ year of customer service experience
Competencies/Knowledge, Skills & Abilities
• Excellent customer service skills with solid working knowledge of generally accepted standards of customer service and problem resolution
• Friendly, outgoing and personable attitude
• Ability to communicate effectively both verbally and in writing with guests, employees and vendors on a daily basis
• Ability to work a varied schedule to include evenings, weekends and holidays with shifts that range (on average) from 4-7 hours
• Basic email and computer skills (to utilize online scheduling system and email communication)
• Ability to maintain a high level of confidentiality and professionalism to represent the department and company
Compensation
• $19.50/hour
Benefits
• 401k/Employer Match
Equal Employment Opportunity
Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
