Job Title: IT Operations Manager
Department: Information Technology
Business Unit: KSE
Location: Dick’s Sporting Goods Park (DSGP)
Reports To: Executive Director, IT Infrastructure
Employment Type: Full Time – Salaried– Exempt
Supervisor Position: No
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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, 1STBANK Center, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.
Nature of Work:
The IT Operations Manager manages Information Technology operations at Dick’s Sporting Goods Park (DSGP). This is an On-Site role. No remote position.
Examples of work performed:
- Manages daily technology operations at Dick’s Sporting Goods Park (DSGP).
- Management of HPE Aruba ClearPass and Airwave
- Supports daily operation and deployment of site computer room equipment including servers, routers, backup equipment, and data switches.
- Represents IT interests with DSGP/Colorado Rapids leadership and participates in DSGP/Rapids planning meetings.
- Understands the role of technology for DSGP operations and engages with departments and users regarding the use of technology on site.
- Deploys desktops and laptops to site users.
- Works with appropriate IT leadership on site infrastructure projects and initiatives including networking, WiFi, disaster recovery, information security, telecom, identity management, and workstation management.
- Develops after-hours support plans and resources.
- Documents full range of DSGP IT operations and activities.
- Provides recommendations on hardware and software standards and products.
- Assists IT staff with diagnoses of software, hardware, and operator problems; and provides feedback to staff and end-users.
- Provides end user technical support and training, when applicable.
- Moves hardware to accommodate personnel changes and needs.
- Other duties as assigned.
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Working Conditions & Physical Demands:
- Regularly required to talk or hear, stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands/arms, climb or balance.
- Frequently lift or move up to 10 lbs. and occasionally lift or move up to 70 lbs.
- Regularly use close vision and ability to adjust focus.
- Noise level is usually moderate but occasionally very loud.
- On-site role, five (5) days a week.
Qualifications:
- Minimum (applicants must meet minimum qualifications at the time of hire):
- Bachelor’s degree in IT or related field.
- Two years of IT networking experience.
- Five years of experience supporting PC and Microsoft software products.
- Five years of experience in IT hardware maintenance.
- Preferred:
- Microsoft Certification
- Network certification or CCNA
Competencies/Knowledge, Skills & Abilities:
- Demonstrated proficiency in the operation and support of a wide variety of IT functions including server and desktop hardware, networking, telecommunications, operating systems, and application software.
- Excellent people skills required to interface with IT staff and end-users.
- Able to explain technical concepts to non-technical personnel.
- Cooperative attitude and flexible approach to a wide variety of situations.
- Excellent written and verbal communication skills.
- Ability to maintain a positive attitude and demonstrate professionalism.
- Ability to complete work accurately and in a timely manner.
- Ability to work independently & in a group setting and demonstrate good judgment skills.
- Ability to multi-task, prioritize, adapt to changing environment.
Compensation:
- Salary Range $75,000 - $80,000
Benefits Include:
- 12 Paid Company Holidays
- Health Insurance (Medical, Dental, Vision)
- Paid Time Off (PTO)
- Life Insurance
- Short and Long-term Disability
- Health Savings Account (HSA)
- Flexible Spending plans (FSAs)
- 401K plan
Equal Employment Opportunity
Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
