Job Title: Director of Premium Services
Department: Business Development
Business Unit: Ticket Sales
Location: Denver, Colorado
Reports To: VP Business Development
Employment Type: Full Time- Salaried- Exempt
Supervisor Position: Yes
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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.
Nature of Work:
Kroenke Sports & Entertainment is looking for an individual to assist the Vice President of Business Development in leading a service department primarily responsible for managing all premium accounts and relationships both at Pepsi Center and Dick’s Sporting Goods Park. This will include suites, all-inclusive clubs, and all four KSE team’s premium memberships. The Director of Premium Services must have a proven track record in hospitality, specifically in the sports realm, in leading a services team, and be a professional and self-motivated individual.
Examples of work performed:
- The Premium Services Director is responsible for leading and executing service initiatives for all premium products and spaces at Ball Arena and Dick’s Sporting Goods Park, supporting the Colorado Avalanche, Denver Nuggets, Colorado Mammoth, Colorado Rapids, and all ancillary concerts and events.
- Recruit, hire, train, and manage a team of Premium Account Managers, ensuring high performance and service excellence.
- Develop and execute a comprehensive business plan focused on client retention, premium experience enhancement, and revenue growth.
- Provide day-to-day leadership to the services team in alignment with organizational values and goals.
- Implement and evolve service strategies for premium areas including suite leases, theater boxes, all-inclusive spaces, and event rentals at both venues.
- In partnership with the Director of Premium Hospitality, design and manage premium membership benefit programs across all product types.
- Collaborate with the Sponsorship team to identify and activate global benefits and service opportunities.
- Serve as the primary liaison with ticket sales teams across all sports properties to support integrated premium benefit offerings.
- Foster strong working relationships with internal departments to ensure a seamless and collaborative client experience.
- Represent the organization and actively manage premium client experiences during events, including evenings, weekends, and holidays as needed
This description is a summary only and describes the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Working Conditions & Physical Demands:
- Typical Office Conditions
- Lift 50 lbs. daily
- Work in extreme weather conditions
Qualifications:
- Minimum
- Bachelor’s degree in a related field from an accredited college or university
- At least 4 years of experience sales and service experience, with a proven track record in premium and hospitality space
- Minimum of 2 years of direct leadership experience managing staff
- Preferred
- 5+ years of experience in ticket services, specifically within premium or suite environments
- 3+ years of leadership experience within the sports industry
- Experience in premium sales within a hospitality or sports setting
- Demonstrated success in servicing, selling, and managing premium inventory in a professional sports environment
Competencies/Knowledge, Skills & Abilities:
- Ability to maintain positive attitude and demonstrate professionalism
- Ability to maintain a high level of confidentiality
- Ability to complete work accurately and in a timely manner
- Ability to work independently & in a group setting and demonstrate good judgment skills
- Ability to communicate effectively orally and in writing
- Possesses excellent interpersonal skills
- Ability to multi-task, prioritize and adapt to changing environments
- Strong teaching, motivating and development skills.
- Ability to work under pressure, meet deadlines, and multi-task.
- Experience leading training for ticket sales staff.
- Ticketing system experience, Ticketmaster preferred.
- Microsoft Dynamics CRM experience.
Compensation:
- Base $95,000 per annum including bonus structure
- Eligible for annual discretionary bonus
Benefits include:
- 12 Paid Company Holidays
- Health Insurance (Medical, Dental, Vision)
- Paid Time Off (PTO)
- Life Insurance
- Short and Long-term Disability
- Health Savings Account (HSA)
- Flexible Spending plans (FSAs)
- 401K/Employer Match
Equal Employment Opportunity
Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
