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Job Title: Membership Services Executive-Denver Nuggets
Department: Basketball – Season & Group Ticket Sales
Business Unit: TCX
Location: Denver, CO
Reports To: Manager Membership Sales, Denver Nuggets
Employment Type: Full Time-Hourly–Non-Exempt
Supervisor Position: No
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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, 1STBANK Center, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), KIMN,KXKL, KKSE (FM/AM), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.
Nature of Work:
The Denver Nuggets are seeking highly motivated, coachable individuals who are passionate about generating revenue on the business side of the sports industry. This position will serve as the day-to-day contact for Denver Nuggets Full Season Ticket Members. The primary focus of the position will be renewing Full Season Ticket accounts and providing exceptional customer service to this important segment of fans. This position will be responsible for Season Ticket member renewals, seat upgrades, incremental cross-sale or up-sale opportunities, and other inquiries from our Season Ticket Members. This representative is responsible for resolving all issues in a positive manner, exceeding customer expectations, and providing interaction that is reflective for a model professional sports franchise.
Examples of work performed:
- Provide high-end level of service to existing & new season ticket members
- Generate new ticket sales revenue by focusing on current Denver Nuggets season tickets Members through referrals and client development
- Handle a high level of sales activity, including a minimum number of outbound calls and touchpoints per day
- Meet defined sales goals by conducting a yearly renewal campaign to retain current season ticket business, and by consistently cross selling group tickets, season tickets and premium inventory
- Work various Denver Nuggets events, including home games, season ticket member events, and ticket on-sales (minimum of 45 events per year)
- Acquire knowledge and understanding of Denver Nuggets fans, their changing preferences, needs, wants and demographics
- Maintain up-to-date knowledge of team events, season ticket member benefits and arena details, while effectively and enthusiastically communicating details to season ticket members
- Assist in executing customized programs, benefits and events to drive customer loyalty
- Ensure customer data and profile requirements are accurately represented in CRM database
- Educate Season Ticket Members of all applicable membership benefits, programs and events
- Handle Season Ticket Member inquiries, issues and provide applicable solutions to maintain a positive relationship between Season Ticket Members and the Denver Nuggets
- Manage daily correspondence
- Perform various duties as assigned by the Manager, Membership Services, Denver Nuggets
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Working Conditions & Physical Demands:
- Ability to maintain a flexible work schedule (evening and weekends)
Qualifications:
- Minimum
- Bachelor’s degree in a related field from an accredited college or university
- 1 year sales experience in Sports or related industry (Inside Sales preferred)
- Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards.
- Applicants must meet minimum qualifications at the time of hire.
- Preferred
- A completion of an Inside Sales program with a professional sports team
Competencies/Knowledge, Skills & Abilities:
- Highly motivated, outgoing personality with a strong work ethic and desire to excel in sales
- Strong verbal and listening skills
- Strong desire to continue a career in the sports sales industry
- Works well in a team environment
- Demonstrates a positive and professional attitude at all times
Compensation:
- Base range $24.04-$24.04 per hour
- Eligible for commission
Benefits Include:
- 12 Paid Company Holidays
- Health Insurance (Medical, Dental, Vision)
- Paid Time Off (PTO)
- Life Insurance
- Short and Long-term Disability
- Health Savings Account (HSA)
- Flexible Spending plans (FSAs)
- 401K/Employer Match
All applicants for employment at KSE may be required to be fully vaccinated against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment may be required to produce proof of vaccination status prior to their first day of employment. Applicants with qualifying disabilities or bona fide religious objections, or who are pregnant, may be exempted from this requirement or otherwise accommodated if they are unable to be vaccinated.
Equal Employment Opportunity
Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
