Job Title: Club Language Specialist & MLS Team Operations Manager
Department: Team- Colorado Rapids
Business Unit: KSE
Location: Commerce City, CO—Dick’s Sporting Goods Park
Reports To: Director of Team Operations
Employment Type: Full Time– Salaried– Exempt
Supervisor Position: No
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Kroenke Sports & Entertainment (KSE) is an American Sports and Entertainment holding company based in Denver, Colorado. KSE is committed to providing world class sports and entertainment for both live and broadcast audiences. We are the employer of choice as the owner and operator of Ball Arena, DICK’S Sporting Goods Park, the Paramount Theatre, 1STBANK Center, Denver Nuggets (NBA), the Colorado Avalanche (NHL), Colorado Mammoth (NLL), Colorado Rapids (MLS), Altitude Sports & Entertainment, Major League Fishing/Fishing League Worldwide (MLFLW), Winnercomm, Outdoor Sportsman Group and SkyCam.
Nature of Work:
Colorado Rapids is looking for a multilingual individual to facilitate communication between non-native English speakers and other participants in the environment. In addition, this person will manage various aspects of 1st Team Operations.
Examples of work performed:
- Facilitate effective communication for individual players with limited English proficiency, including:
- Attend team trainings, meetings and matches to act as official interpreter for players who do not speak English fluently
- Accompany them to Club events as needed, including media requests, player appearances, individual video sessions, treatment, or workouts
- Translate written materials from other language into English or vice versa
- Manages and oversees language tutors for players and staff, including the search, onboarding and payment for tutors and other resources
- Assist with gathering and completing any immigration or league-related paperwork
- Creation, maintenance and distribution of the following 1st Team information:
- Annual Calendar (internal)
- Monthly Calendar (for distribution)
- 2 Week Schedules (for distribution)
- Travel itineraries (for distribution)
- Communication Platform (Teamworks) updates across all programs
- Work with Director of Team Operations to ensure efficient operation of the 1st team’s daily environment (facility booking and setup, catering, communication, etc.)
- Coordinate logistics for all First-Team travel and events under the supervision of the Director of Team Operations:
- Schedule flights
- Hotel and meal accommodations
- First Team players, technical staff and front office staff transportation
- Per diem distribution
- Credentials
- Travel to all away matches to execute and confirm arrangements
- Performance of match-day responsibilities for both home and away matches, including:
- Digital Match Roster
- Match Coordination Meeting
- Timely departure from locker room before and throughout match
- MLS Competition requirements
- Manage player and technical staff ticket requests
- Prepare and deliver welcome package for visiting team
- Assist the Director of Team Operations in the creation and management of the 1st Team Operations Budget
- Other duties as assigned
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business needs. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Working Conditions & Physical Demands:
- Typical Office Conditions
- Lift 50 lbs. daily
- Work in extreme weather conditions
- Work unusual hours including evenings, weekends, and holidays as needed
- Frequent travel
Qualifications
- Minimum
- English speaker, with fluency in Spanish or Portuguese required. Proficiency in a third language preferred:
- Minimum 1 year experience working with multi-cultural clientele
- 1+ years’ experience as an interpreter/translator preferred
- 1+ years’ experience within soccer industry preferred
- Minimum 1 year experience in sport, operations, hospitality or related field
- Bachelor’s degree in related field preferred
- Driver’s License required for transportation of players to individual appointments and/or execution of tasks for team
- Applicants must meet minimum qualifications at the time of hire
Competencies/Knowledge, Skills & Abilities
- Interpersonal skills using tact, patience, and courtesy
- Strong written and verbal communications skills in English and other language
- Strong public speaking ability
- Ability to handle discreet or sensitive information in a professional manner
- Strong work-ethic and proactive attitude are essential
- Strong professional presence, accountability, and ability to work independently
- Ability to multi-task and work with deadlines in fast-paced environment
- Strong attention to detail and organizational skills
- Strong knowledge of Microsoft Office software, specifically Word and Excel
- Interest and experience in competitive sports environment, soccer preferred
- General understanding of MLS (Major League Soccer) and team structures preferred
Compensation
Benefits Include
- 12 Paid Company Holidays
- Health Insurance (Medical, Dental, Vision)
- Paid Time Off (PTO)
- Life Insurance
- Short and Long-term Disability
- Health Savings Account (HSA)
- Flexible Spending plans (FSAs)
- 401K plan/Employer Match
Equal Employment Opportunity
Kroenke Sports & Entertainment (KSE) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ACKNOWLEDGEMENT
By signing and dating below, I acknowledge that I have reviewed and understand the functionality, scope, and expectations of this role, and my responsibility in contributing to the success and growth of the Colorado Rapids organization. I confirm that my direct supervisor has personally reviewed this document with me, including discussion of any potential shifts in responsibilities or areas of focus, and that I had the opportunity to ask questions and received satisfactory explanations.
Employee name (printed): ___________________ Signature: _________________________ Date:_______________
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