Ilitch Sports + Entertainment

Ilitch Sports + Entertainment

Box Office Administrator

Ilitch Sports + Entertainment - Part Time
Clarkston · MI
Ticket Operations: Ticket Operations
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Amaze, Inspire, Unite

Job Summary:  
 The Box Office Administrator is responsible for executing ticket transactions at Pine Knob Music Theatre, Meadow Brook Amphitheatre and Michigan Lottery Amphitheatre at Freedom Hill and all other company venues.  Reconciles daily sales and performs other clerical duties.
Key Responsibilities: 

  • Conducts single event ticket sale transactions at the box office and phone center.
  • Handle Accessible Seating phone orders and respond to customer questions.
  • Distribute will call tickets for events and games.
  • Provide information to patrons concerning events and games as well as ticket policies.
  • Assist with patron’s mobile ticket issues.
  • Reconcile and balance on a daily check out log.
  • Performs other duties as assigned.

Minimum Knowledge, Skills and Abilities:

  • High school diploma or general education degree (GED).
  • One to three months related experience and/or training.
  • Possess the highest integrity and ethical standards.
  • Knowledge of customer service principles and practice.
  • Excellent verbal and written skills.
  • Proficient in navigating multiple computer programs and logins. Active listening and attention to detail.
  • Self-sufficient and dependable.
  • Appropriate business acumen including professional appearance and demeanor.
  • Good troubleshooting, analysis, and decision-making skills.

Preferred Knowledge, Skills and Abilities:

  • Experience working in the sports and entertainment industry.
  • Knowledge with Ticketmaster system.
  • Familiar with concept of digital ticketing.

Working Conditions:

  • Irregular and extended hours including nights, weekends, and holidays.
  • Exposure to high noise level.
  • Frequent visual/auditory attention
  • While performing the duties of this job, the colleague is regularly exposed to a facility environment, outside weather conditions, extreme cold/heat, chemicals, electricity, moving mechanical parts, high, precarious places; and fumes or airborne particles. 
  • Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The colleague frequently is required to sit.  The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
  • Requires long periods of time on feet.

All items listed above are illustrative and not comprehensive.  They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.

Olympia Entertainment  is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.