Job Summary:
The Ballpark Operations Manager will oversee the daily operations of our venue, ensuring a safe, efficient, and exceptional guest experience. The ideal candidate will manage maintenance teams, facility operations, budgets, and compliance with regulations, while coordinating with various departments to support events, including Detroit Tigers games and off-day activities.
Key Responsibilities:
Manage day-to-day operations of multi-functional staff to ensure proper facility standards, events, housekeeping, maintenance and conversion needs are met. Monitor workflow activity and projections to ensure proper resource allocation needs are fulfilled and timelines are met.
Supervise, train, and schedule staff, coach team, and work with HR on hiring while promoting teamwork.
Track budgets and financials for staffing, projects, services, supplies, fuel, pest control, and storage.
Serve as Manager on Duty for Detroit Tigers games and events, ensuring smooth operations and guest satisfaction.
Ensure compliance with OSHA, DOT, EPA, MLB, and health regulations through audits, policies, and staff training.
Manage vehicle fleet maintenance, scheduling, and safety, implementing cost-effective strategies.
Oversee fuel procurement, storage, and distribution, ensuring compliance and cost efficiency.
Manage inventory, storage, and delivery of materials and tools, optimizing logistics and storage.
Manage pest control programs with vendors to meet health and safety standards.
Oversee annual stadium opening and closing, monitoring off-season needs and projects.
Participate in on-call emergency rotation to address urgent building system issues.
Lead the preparation of repair estimates, manage budgets for maintenance projects, and oversee project development from planning through completion.
Perform additional duties as assigned.
While performing the duties of this job, the colleague is regularly required to stand; walk; use hands to handle tools and equipment; reach with hands and arms; and communicate effectively. The colleague frequently climbs ladders or balances on elevated platforms. The colleague occasionally stoops, kneels, crouches, or crawls. The colleague must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds with assistance. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The colleague must work in both indoor and outdoor environments, including mechanical rooms with exposure to varying temperatures.
Required Knowledge, Skills and Abilities:
Bachelor’s degree in Facility Management, Business Administration, or a related field (or equivalent experience).
3+ years of experience in operations or facility management, preferably in a sports or entertainment venue.
Strong knowledge of CMMS software, budgeting, and inventory management.
Familiarity with OSHA, DOT, EPA, and health regulations, with experience conducting safety audits and training.
Availability to work flexible hours, including evenings, weekends, and on-call rotations for events and emergencies.
Valid driver’s license and ability to operate venue vehicles and equipment.
Preferred Knowledge, Skills and Abilities:
Experience of managing large-scale events or sports venues.
Proficiency in vendor coordination and contract management.
Working Conditions:
Requires frequent visual and auditory attention to monitor equipment performance.
Exposure to moderate to high noise levels in mechanical rooms and event spaces.
Work environment includes indoor and outdoor settings, with potential exposure to extreme temperatures, chemicals, and mechanical hazards.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Detroit Tigers.
Detroit Tigers is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
