WHO WE ARE:
Founded by Josh Harris and David Blitzer, Harris Blitzer Sports & Entertainment (HBSE) includes in its portfolio the Philadelphia 76ers, the New Jersey Devils, Prudential Center in Newark, N.J., Loew's Jersey Theatre, the Delaware Blue Coats, the Utica Comets and a variety of other sports and entertainment properties. Led by some of the best and brightest minds in the industry, HBSE positions itself as a pioneering and innovative global sports and entertainment business enterprise. We also strive to positively impact the local communities in which we operate through the powerful platform of sports. HBSE offers an energetic work environment built on collaboration, growth and a quest to excel in everything we do.
As part of its portfolio, Prudential Center in downtown Newark, N.J. annually hosts more than 200 games, concerts, family shows and special events and is a top-5 ranked sports and entertainment venue in the U.S. by Pollstar and Billboard. It is home to the New Jersey Devils, a renowned NHL franchise with three Stanley Cup championships and a proud, passionate fan base. HBSE also owns the NBA’s Philadelphia 76ers, one of the most storied franchises in American sports, having won three championships led by some of the most iconic athletes in NBA history.
OUR COMMITMENT TO INCLUSION:
At HBSE, we are dedicated to hiring the best talent from the communities where we live, work and play – across all groups and levels; supporting and developing every employee to reach their potential; and creating an inclusive environment that allows team members to bring their true authentic selves to work.
POSITION OVERVIEW:
The Director of Ticketing is responsible for the strategic planning, management, and continuous improvement of ticketing and box office operations for the Loew’s Jersey Theatre. Reporting to the General Manager and working closely with venue leadership, programming, production, guest services, and finance, this role ensures ticket sales, distribution, access, and event-entry processes deliver a secure, efficient, and exceptional guest experience while maximizing revenue and operational efficiency for a high-volume programming calendar.
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED, TO THE BELOW:
- Lead all ticketing operations for the theatre, including primary sales, VIP subscription management and relations, house seats, guest lists, comps, holds, and inventory controls.
- Develop and execute ticketing strategies to meet revenue, access, and retention goals (dynamic/paid ticketing, presales, promo codes, partner allotments).
- Manage the box office team: participate in hiring, training, scheduling, performance management, and professional development.
- Oversee daily box office operations (in-person, phone, and email), ensuring excellent customer service, accurate financial accounting, and timely reporting.
- Strong working knowledge of ticketing systems including Ticketmaster TM Host, TM1, and Archtics, utilizing these systems for timely reporting.
- Work closely with the theatre’s programming partners (in-house and third party) in scaling, building, and posting shows and events for sale, making timely adjustments when necessary.
- Manage ticketing technology and CRM system’s vendor relationships, configuration, integrations, reporting, and ticketing policy enforcement; lead system migrations and upgrades as needed.
- Coordinate with programming, marketing and PR on pricing, promotions, patron communications, data-driven audience development and VIP initiatives.
- Reconcile ticket revenue and settlements with Finance; maintain accurate transaction records and post-event reporting.
- Establish and enforce ticketing policies (refunds, exchanges, scalping/transfer policies, ADA access, and house seat management/sales)
- Analyze ticketing and attendance data to produce actionable insights and regular executive reporting.
- Participate in building and maintaining relationships with patrons, community and tour/event partners.
- Serve as primary point of contact for ticketing issues during events and manage
escalations to preserve patron experience. - Other duties as assigned.
QUALIFICATIONS:
- 5–7+ years of progressive leadership experience in ticketing and box office operations within a theatre, concert venue, performing arts center, or similar live entertainment environment, including strategic oversight, revenue management, and team leadership.
- Proven, hands-on experience with Ticketmaster: configuration, reporting, day-to-day operations, established point of contact a plus but not required
- Working knowledge of other ticketing/CRM platforms (Tessitura, Etix, AudienceView, Spektrix, etc.) with a focus on awareness of emerging ticketing techniques and trends.
- Strong revenue management, inventory control, and pricing strategy skills.
- Proven experience with pricing strategy, yield management, and dynamic pricing models
- Demonstrated ability to lead, train, and develop a team in a fast-paced, high-attendance event environment.
- Excellent customer service orientation with experience resolving escalations calmly and professionally.
- Practical knowledge of payment handling, settlement processes, reporting, and accounting reconciliation.
- Proficient with ADA/ticketing accessibility, ensuring requirements are met throughout the venue.
- Strong analytical, organizational, and written/verbal communication skills.
- Proficiency with Microsoft Excel, Word, Outlook, various Ticketmaster programs, and staff scheduling software.
- End‑to‑end oversight of ticket lifecycle: event builds, onsales, inventory control, settlements, and audits
- Ability to work flexible hours, including nights, weekends, and holidays; must be onsite for events.
WORKING CONDITIONS:
- Onsite work required at the Loew’s Jersey Theatre (Jersey City, NJ) and occasional work at Prudential Center/Newark offices
- Must be available for nights, weekends, and holidays per event schedule.
- Travel up to 5% annually.
- Must be able to lift up to 25 lbs.
COMPENSATION AND BENEFITS:
The pay range for this position at commencement of employment is expected to be between $88,000 and $100,000/year. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
This position will be an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
The benefits package for the position may include the following subject to the terms of the then-in-effect Company policies, plan documents and other eligibility criteria:
- Medical/Dental/Vision/Flexible Spending Accounts (all LGBT friendly)
- Pretax Transportation Benefit
- Generous parental leave policies
- 401K (100% up to 5% is matched, after 1 year of service)
- Generous Paid Time Off policies
- 13 Paid Holidays
- Other League & Partner Discounts
Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
