Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.

 

Our team of 300+ employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on X, LinkedIn, and Instagram.

Overview:

The Senior Manager / Director of Ticket Operations role will be part of a groundbreaking collaboration between two powerhouse brands in Penn State Athletics and Elevate! Title will be based on experience and qualifications. In this role you will be jumping right into the largest renovation project in college sports history and contributing not only to the legacy of one of the biggest college brands out there but, getting to leave your own mark in the process. This role offers one of the best opportunities you could ask for as far as immediate impact, project profile, and ability to lay a strong foundation for your career in the growing space of college athletics here at Elevate.

· Direct oversight of all ticket operations responsibilities for Football premium seating including managing seat licenses, event creation, creating price codes, ticket renewals and invoicing, event on-sales, mobile ticketing initiatives and seat relocations

· Assist the Senior Director of Ticket Operations with the Beaver Stadium Revitalization project, scheduled to be completed in 2027

· Act as on-site ticket operations manager for all Football games at West Shore Home Field at Beaver Stadium

· Successfully create and manage on-sales on Account Manager and Ticketmaster Host platforms

· Develop and maintain ticket manifests for West Shore Home Field at Beaver Stadium

· Responsible for successful submission of Football parking print files

· Serve as a mentor and support resource for Assistant Managers of Ticket Operations and Ticket Operations Coordinator, contributing to their professional development

· Establish and maintain positive working relationships with third party vendors

· Assist with Football away game and post-season ticket allocations

· Complete ticket sales, seat inventory, and financial reports, ensuring accurate reporting

· Occasional travel with the Football team to perform player guest ticketing procedures for post-season and/or neutral site events

· Other duties as assigned by Penn State leadership and assisting other departments when needed

· Bachelor’s degree or equivalent experience required

· 5+ years of experience within sports industry or ticket operations specifically

· Experience using Ticketmaster suite of products (Archtics, TM1, CMS Tools, Host) preferred

· Experience using either Microsoft or Google products preferred, but not required

· CRM system experience a bonus, but not required

· Coachability and a growth mindset in a fast-paced environment and changing landscape

· Ideal candidate will be self-motivated, team and career oriented

· Must have ability to maintain professional behavior and appearance at all times

· Must have a strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills

· Must have good decision-making skills, solid judgment and interpersonal effectiveness

· Must be able to work independently and multi-task

· Must be able to retain and stay well versed on policies and procedures and be effective in relaying them to current or prospective customers

· Must possess strong communication skills; be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills

· Strong ability to service others

· Flexible and reliable teammate, both within our unit, Elevate and Penn State Athletics

· Able to learn and be multi-dimensional daily based on where the needs are

· Goal oriented whether that is around driving revenue, provided service or helping daily operations

· Be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruptions

· Capable of maintaining discretion and confidentiality with sensitive information as needed.

· None required

● Working Environment

○ The incumbent primarily works in an office environment, however is expected to attend additional athletic event(s) and/or department events as scheduled throughout the year.

● Physical Demands

○ This position requires the ability to lift up to 20 pounds.

● Travel Requirements

○ This position may require a limited amount of travel on a rare occasion.