Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.

 

Our team of 400+ employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on X, LinkedIn, and Instagram.

Where you come in
Elevate is embarking on an exciting transformation journey from a non-tech company to a product-led organization where our technology will become a primary revenue driver. This is a rare opportunity to help shape the future of our product culture, practices, and outcomes.

As one of our early in-house product hires, you'll work directly with our Head of Engineering to enhance and evolve our existing Ticket Management platform. This platform is already operational and selling thousands of tickets daily, powering our ticketing business and enabling clients to maximize revenue through intelligent pricing, distribution, and sales analytics. You'll be responsible for discovering, defining, and delivering products that customers love while driving business impact.

What You'll Bring
● Product Discovery Expertise: 5+ years of product management experience with a strong track record of discovering valuable, usable, and feasible product solutions
● Customer Obsession: Deep empathy for customers and their problems, with experience conducting effective customer interviews and usability testing
● Business Acumen: Strong understanding of business fundamentals and ability to align product decisions with business outcomes
● Data-Driven Approach: Experience using qualitative and quantitative data to inform product decisions and measure success
● Technical Aptitude: Ability to collaborate effectively with engineers, understand technical constraints, and make informed trade-offs
● Stakeholder Management: Skill in aligning cross-functional teams and managing complex stakeholder relationships
● Outcome Orientation: Focus on achieving business outcomes rather than simply shipping features
● Experimentation Mindset: Experience running product experiments to validate assumptions before building solutions
● Communication Skills: Excellent verbal and written communication skills with the ability to articulate product vision and strategy
● Agency Experience: Experience working with external development partners is a plus
● Ticketing Experience: Background in ticketing systems, secondary marketplaces, or similar transactional platforms is highly valuable

How You'll Make an Impact
● Lead Product Discovery: Implement dual-track agile processes where discovery and delivery happen concurrently, focusing on hypothesis-driven experimentation
● Define Product Strategy: Develop, evolve and articulate a compelling product vision and strategy for the Ticket Management platform that aligns with Elevate's business goals
● Build Customer Empathy: Establish direct lines of communication with customers, conduct regular interviews, and run usability testing sessions
● Drive Prioritization: Lead data-driven prioritization decisions based on impact
● Collaborate Cross-Functionally: Work closely with engineering, design, data, and business stakeholders to ensure successful product execution
● Measure What Matters: Define and track key product metrics that align with business goals

Your Journey: First 90 Days
First 30 Days
● Immerse yourself in the Ticket Management platform and understand its current capabilities and limitations
● Build relationships with key customers, stakeholders, and agency partners
● Develop a deep understanding of the customer problems we're solving and current pain points
● Work with our Head of Engineering to develop your personal roadmap for impact
Days 31-60
● Lead your first discovery process, conducting customer interviews and synthesizing insights
● Create a prioritized opportunity backlog based on customer problems and business impact
● Design and run your first product experiment using the build-measure-learn loop
● Begin developing a product roadmap focused on outcomes rather than features
Days 61-90
● Lead cross-functional planning sessions focused on customer problems to solve
● Define success metrics for key initiatives that align with business outcomes
● Present a comprehensive product strategy and roadmap to leadership

Why This Role Matters Now
● Ground Floor Opportunity: Be part of the founding product team that shapes Elevate's technical future
● Product-Led Transformation: Drive the shift to a product-led organization following the playbook of companies like Spotify, Airbnb, and Stripe
● Direct Mentorship: Work directly with our Head of Engineering to grow your product leadership skills
● Significant Impact: Your work will directly influence millions in ticket revenue for our clients
● Autonomy and Ownership: Lead with significant autonomy while owning outcomes, not just outputs

POSITION AND BENEFITS DETAILS: 

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