ABOUT ELEVATE:
Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.
Our team of 400+ employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on
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POSITION SUMMARY
Elevate is seeking a Manager of Commercial Strategy & Operations to support revenue-focused strategy, pricing, ticketing operations, and partner performance for experiential hospitality programs across properties including the Country Music Association, NASCAR, Big East Conference, Circuit of the Americas, and the PGA TOUR. This role plays a key operational and analytical role within the commercial strategy function, helping to execute integrated commercial strategies—including financial operations, product pricing, channel management, and go-to-market planning—to drive ticketing, hospitality, and experience-based revenue.
The Manager will support financial modeling and reporting, contribute to pricing and product development, and play a hands-on role in ticket inventory management, ticket operations, and event execution. This requires strong analytical discipline, operational reliability, attention to detail, and the ability to collaborate cross-functionally while translating insights into actionable recommendations.
The ideal candidate is a proactive, results-driven operator who combines technical ticketing skills with commercial instincts. You will help Elevate’s partners succeed by balancing day-to-day execution with broader strategic support, consistently identifying opportunities to improve performance, optimize inventory, enhance product value, and drive commercial impact. You must bring an entrepreneurial mindset, strong work ethic, and a team-first approach.
Responsibilities
Ticketing & Event Operations
- Manage ticket inventory across internal systems and third-party platforms; ensure accuracy, fulfillment, and channel alignment
- Support event operations including event builds, seating maps, holds/kills, discount structures, and partner approvals.
- Coordinate with event operations teams to ensure seamless onsite execution for ticketed and hospitality experiences.
- Track and resolve operational issues across ticketing systems, marketplaces, and customer experience touchpoints.
Commercial Strategy & Financial Operations
- Support financial modeling, pacing reports, and revenue forecasting across partner portfolios.
- Conduct market research, demand analysis, and benchmarking to inform pricing and product strategy.
- Assist in weekly/monthly performance reporting, including revenue summaries, inventory utilization, and pricing insights.
Product Pricing, Packaging & Channel Management
- Support development of pricing recommendations and product packaging strategies for ticketing, hospitality, and VIP experiences.
- Assist in channel management strategy, ensuring inventory allocation aligns with revenue targets and partner objectives.
- Monitor marketplace performance and competitor pricing to optimize channel decisions.
Business Development & Hospitality Product Development
- Contribute to product concepting, operational planning, and launch support for new hospitality and experience offerings.
- Provide analytical support including opportunity sizing, scenario modeling, and business case development for new partnerships or new offerings
- Assist with proposal creation, pitch materials, and internal deal review processes.
- Conduct research on best practices, market trends, and commercial benchmarks.
QUALIFICATIONS:
The qualifications below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, the ideal candidate will be able to perform each essential duty or possess the skills necessary to learn and implement them. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 4–7+ years of experience in ticketing operations, event operations, live event logistics, commercial strategy, or related fields.
- Hands-on experience with ticketing platforms (e.g., Ticketmaster, AXS, SeatGeek, Paciolan, Tickets.com) and inventory systems.
- Strong analytical skills with familiarity in financial modeling, forecasting, and performance reporting.
- Ability to manage complex operational workflows, multi-channel ticketing environments, and cross-functional coordination.
- Strong communication and project management skills; able to translate data into actionable insights.
- Experience in sports, entertainment, venues, agencies, or major events preferred
- Strong modeling, forecasting, and financial acumen.
- Comfortable navigating fast-paced, ambiguous environments with multiple stakeholders.
- Excellent communication, presentation, and executive-ready storytelling skills
WORKING CONDITIONS:
- Working Environment: On-site in Charlotte, NC or New York, NY
- Travel Requirements: Occasional but requires flexible schedules, including weekends and holidays
Position and Benefit Details:
- Anticipated Salary Target: $65K - $80K plus bonus eligible for achieving departmental and company goals
- Full Time, Non-Exempt
- Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance + FSA, HSA, and more
- 401k Employer Match after meeting eligibility requirements
- 14 Paid Holidays
- Unlimited PTO
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in New York. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at [email protected] We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.
