ABOUT ELEVATE:
Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.
Our team of 400+ employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on
X,
LinkedIn, and
Instagram.
Position Overview: As our IT On‑Site Administrator, you will be the first point of contact for internal technical support and a key contributor to the overall employee experience. You will ensure that our systems, processes, and technologies meet both current and future business needs. Your expertise in end‑user experience will play a critical role in optimising workflows, enhancing system performance, and supporting a wide range of enterprise IT platforms. This position is central to improving service quality, reliability, and cost efficiency across our technology environment.
Responsibilities
- Apply a strong understanding of user experience to refine business processes, systems, and technologies to meet and exceed business objectives.
- Maintain and champion robust technical standards, solutions, and operational processes.
- Monitor support queues and proactively check in with the internal team throughout the day, providing troubleshooting as required.
- Contribute to technology strategy by offering expert insight and recommendations.
- Ensure adherence to established IT security policies, processes, and compliance standards.
- Identify and address training needs for end users.
- Coordinate or support regular testing of systems and products, identifying faults and recommending improvements.
- Stay current on emerging security threats, technical challenges, and industry developments in IT security and systems protection.
- Collaborate with stakeholders to translate business requirements into practical technical solutions.
- Communicate plans, progress updates, and issues to senior management in a clear and timely manner.
- Provide recommendations for technology solutions, including preparing technical proposals and coordinating cost estimates.
Qualifications:
Education and Experience
- Bachelor’s/Undergraduate degree in Computer Science, Information Technology, or a related field; or a minimum of 4+ years’ experience supporting enterprise systems, including transitioning legacy platforms to cloud-based environments, data integration, and developing technology roadmaps aligned with business needs.
Knowledge, Skills, and Abilities
- Strong working knowledge of Microsoft Intune, Office 365, Digital Asset Management systems, VMware or similar virtualisation technologies.
- Experience with cloud technologies and SaaS platforms.
- Proficient with macOS and competent with Windows 11.
- Demonstrated experience in process analysis and improvement.
- Experience supporting multi-site organisations, ideally with distribution or logistics operations.
- Proven track record implementing core business systems (e.g., finance, customer, HR) is highly advantageous.
- Excellent written and verbal communication skills.
- Strong analytical thinking and problem‑solving abilities.
- Customer‑focused approach with strong interpersonal skills and a calm, supportive manner when assisting end users.
- Ability to work effectively under pressure, manage deadlines, and prioritise competing tasks.
Position and Benefits Details:
Benefits Overview
Insurance (Company‑Paid)
Elevate provides the following benefits, effective from your first day of employment:
- Medical - Elevate covers 100% of your premium. Dependants can be added at your own cost via payroll deductions.
- Travel Insurance - Elevate covers 100% of your premium. Dependants may be added at your cost.
- Life Assurance - Fully employer‑paid, covering 4× your basic annual salary up to a free cover limit of £800,000.
- Employee Assistance Programme (EAP) - Fully employer‑funded.
Time Off
- 33 days’ annual leave, inclusive of the 8 UK bank holidays.
- Up to 5 days’ paid sick leave within a rolling 12‑month period.
Pension
- 3% employer contribution
- 5% employee contribution
(based on qualifying earnings, with tax relief provided via salary sacrifice).
Working Conditions
Travel Requirements
- Travel is not expected to be frequent but may be required occasionally.
Physical Demands
- Prolonged periods of screen-based work.
- This role requires extended periods of sitting while using a computer and/or telephone.
Work Environment
- This position will require working in office 4 days a week (with time split between two different offices in Camden Town & Trafalgar Square), please confirm your schedule can support 4 days a week in office.
This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at [email protected] We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.
