ABOUT ELEVATE:
Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.
Our team of 400+ employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on
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ROLE OVERVIEW:
The Director, Ticket Sales & Service will lead and manage a team of account executives responsible for ticket sales and retention for UCLA Athletics. Tasked with delivering on annual ticket sales revenue goals, this role will be part of a groundbreaking collaboration between two powerhouse brands in UCLA Athletics and Elevate. This role offers one of the best opportunities you could ask for as far as immediate impact, project profile, furthering your career in the growing space of collegiate athletics at Elevate.
RESPONSIBILITIES:
The Director of Ticket Sales & Service position will be responsible for driving ticket sales revenue through the combination of new business sales and account retention.
- Lead in planning and establishing processes that ensure the team meets its ticket sales revenue goals.
- Sell season ticket plans, multi-game packages and group tickets for select UCLA Athletics programs, including football, menʼs and womenʼs basketball, gymnastics, and other Olympic sports.
- Additional revenue opportunities may be available through hospitality and experiences.
- Lead team by example: Prospect new business through outbound phone calls, deliver virtual presentations and execute in-person, face to face meetings, as necessary.
- Meet or exceed assigned individual and team ticket sales and/or retention goals.
- Monitor revenue team pipeline and lead management, adjusting as necessary to create sustainable growth.
- Work closely with the data management team to identify quality leads. Effectively communicate with those leads with the goal of growing the season ticket base via new clients and/or enhanced relationships with current clients.
- Contribute positively to a competitive sales team culture, leading sales team meetings and training sessions.
- Establish processes to attentively respond to all season ticket holder and customer requests, concerns, and inquiries.
- Manage team to effectively qualify and service incoming calls and/or in person meetings to customer satisfaction.
- Train the ticket team to identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue.
- Work alongside the marketing team, development, and ticket operations teams to optimize online sales performance, driving potential ticket buyers to place deposits for and purchase season, partial, groups, premium and single game tickets online.
- Lead in the planning and implementation of existing season ticket holder and general fan events.
- Establish optimized processes for season ticket holders to manage their accounts online.
- Oversee ticket teamʼs game day duties, including but not limited to, hosting member events and servicing ticket holder needs.
- Any other duties assigned by Management
QUALIFICATIONS:
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, the ideal candidate will be able to perform each essential duty or possess the skills necessary to learn and implement them. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- 5-years of experience in ticket sales
- Minimum 2-years in management role leading a ticket sales team
- Proven ability to identify, recruit, develop and train staff and identify future sales candidates
- Relevant understanding of NCAA and Big Ten Conference bylaws is a plus
- History as a top revenue producer for a sports and/or entertainment organization
- Track record of achieving and surpassing sales goals
Knowledge/Skills/Abilities
- Must be coachable and possess a growth mindset in a fast-paced environment and changing landscape
- Ideal candidate will be self-motivated, team, and career oriented.
- Must have ability to maintain professional behavior and appearance at all times
- Must have a strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills.
- Must be able to work independently and multi-task
- Must possess strong communication skills; be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills.
- Able to learn and be multi-dimensional based on where the needs are
- Goal oriented whether that is around driving revenue, provided service or helping daily operations.
- Be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruptions.
- Capable of maintaining discretion and confidentiality with sensitive information as needed
Certifications
WORKING CONDITIONS
Work Environment
- The incumbent primarily works in an office environment, however is expected to attend additional athletic event(s) and/or department events as scheduled throughout the year.
Physical Demands
- This position requires the ability to lift up to 20 pounds
Travel Requirements
- This position requires regularly scheduled travel for project visits, likely on a monthly basis.
POSITION AND BENEFIT DETAILS:
- Anticipated Salary $100,000 + Commission/ Bonus structure
- Full Time, Non- Exempt
- Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance + FSA, HSA, and more
- 401k Employer Match after meeting eligibility requirements
- 14 Paid Holidays
- Unlimited PTO
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in Los Angeles, CA. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at [email protected] We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.
