ABOUT ELEVATE:
Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.
Our team of 400+ employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on
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Instagram.
OverviewElevate is seeking a CRM Analyst to lead our operations for ticketed sports at UCLA. These sports include
football, men’s and women’s basketball, gymnastics, and other Olympic sports..
The role will play an integral role in the Elevate organization by analyzing, implementing, interpreting,
presenting, and communicating data to enhance processes, decision-making, and outcomes for the Elevate –
UCLA team.
This individual will serve as our Salesforce administrator for Elevate - UCLA to effectively manage
sales enablement and lead development serving the ticketing team. This role is vital to sales executives as
they understand and use Salesforce to close new business, and equally vital to our service and retention
efforts, helping us deepen customer profiles and identify impactful ways to engage
our audience.
The CRM Analyst will receive direct exposure to and support from the Elevate BI team. The ideal candidate is
an analytical team player and great communicator, who is versed in CRM management, lead development,
dashboard creation, data modeling, and ticket sales.
Responsibilities
- Provide day-to-day direction and training for users of Elevate – UCLA’s Salesforce instance.
- Use standard and custom Salesforce objects to collect, maintain, and query data that leads to actionable insights for sales leaders.
- Assist sales and service teams with pipeline management: sales to make data driven decisions from current and future sales opportunities, and service to deliver efficient and effective support.
- Execute lead scoring program to prioritize leads based on multiple criteria.
- Manage, select, and distribute leads from a variety of lead sources for B2C campaigns.
- Collaborate with Elevate BI team and Elevate - UCLA sales leaders to enhance user processes and data integrity
- Transform reporting metrics into actionable insights and establish benchmarking and revenue reporting for leadership.
- Develop and manage the demand generation pipeline with a specific emphasis on marketing qualified leads (MQLs) across multiple platforms (Ticketmaster, Salesforce, Outreach, SSB, etc.)
- Any other duties assigned by Management
Qualifications
The qualifications listed below represent the credentials necessary to perform the essential functions of this
position. To be successful in this position, the ideal candidate will be able to perform each essential duty or possess the skills necessary to learn and implement them. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
- Education and/or Experience
- Two+ (2+) years of work experience in a CRM role is preferred
- Relevant Salesforce certifications a plus
- Sports industry experience a plus
- Relevant understanding of NCAA and Big Ten Conference bylaws is a plus
- Familiarity with Microsoft Products, email marketing platforms, and solicitation platforms is preferred.
- Knowledge/Skills/Abilities
- Familiarity with Salesforce or other CRM systems (HubSpot, Dynamics, etc.), including workflows and customizations.
- Familiarity with basic database concepts and the relationships between accounts, contacts, opportunities, and products.
- Proficient in Microsoft and Google suites
- Experience using a data visualization tool such as Tableau or PowerBI to tell stories with the data
- Self-starter with a positive, “no-quit” attitude.
- People-oriented. Ability to collaborate and influence diverse teams. Strong communication skills that can tell the story of the data.
- Ability to manage multiple projects and deadlines in a fast-paced environment
- Creative, analytical thinker with strong attention to detail
- Understands the importance of preserving confidentiality
- Working Conditions
- Working Environment
- The incumbent primarily works in an office environment, however is expected to attend additional athletic event(s) and/or department events as scheduled throughout the year.
- Physical Demands
- This position requires the ability to lift up to 20 pounds
- Travel Requirements
- This position requires regularly scheduled travel for project visits, likely on a monthly basis.
- POSITION AND BENEFIT DETAILS:
- Anticipated Salary $72,000 + commission/ bonus structure
- Full Time, Non- Exempt
- Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance + FSA, HSA, and more
- 401k Employer Match after meeting eligibility requirements
- 14 Paid Holidays
- Unlimited PTO
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in Los Angeles, CA. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at [email protected] We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.
