ABOUT ELEVATE:
Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.
Our team of 300+ employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on
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Instagram.
COORDINATOR,
PREMIUM SERVICES – OVERVIEW:
This Coordinator, Premium Services serves a critical role for the Elevate team operating at Rose Bowl Stadium, tasked with delivering on annual premium seating revenue goals. This Premium Retention Coordinator role will be part of a groundbreaking collaboration between two powerhouse brands in the Rose Bowl and Elevate.
RESPONSIBILITIES:
The Coordinator, Premium Services will be responsible for building and maintaining relationships with clients by delivering a superior level of service. This includes but is not limited to having the ability to initiate phone calls, successfully manage face-to-face appointments, correspond via email, and develop innovative programs that drive client experience. The Premium Retention Coordinator will work under the guidance of the Vice President of Premium Sales.
● Service the Rose Bowl Premium Seating book of business through direct outreach.
● Oversee recruiting, developing and leading the service intern team and internship program.
● Assist the Premium Sales Managers with creating and implementing their in-season service schedules.
● Develop and execute benefits and experiential programming for Premium Seat Members to help drive satisfaction and retention, including the advancement of member touchpoint campaigns.
● Manage and plan all premium event day activations, hosted events – including but not limited to: prospecting, networking, private client, and neighborhood/community events, client and prospect gifting, and other client engagement opportunities as they arise.
● Track management of communication toward benefits execution.
● Oversee the general experiential operation of the Terry Donahue Pavilion and Premium Tailgate on event days, including support and issue resolution.
● Cultivate relationships with prospects, clients and donors through networking events, speaking engagements, one-on-one meals, game invitations, and offsite meetings.
● Service all online premium purchases, including account management, service, and upsells.
● Assist in creating ideas and plans for generating additional revenue.
● Develop hosted events with other entities on campus.
● When opportunities arise, sell new revenue using methods such as phone, email, text, networking, on-site, off-site, and virtual meetings.
● Work with the Premium leadership team to advance and execute the campaigns and events throughout the master calendar.
● Collaborate with campus departments – including, but not limited, to the Rose Bowl Legacy Foundation, partnerships, event sales and golf.
● Assist in game day duties, including but not limited to, hosting member events and servicing ticket holder needs.
● Any other duties assigned by Management.
QUALIFICATIONS:
The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, the ideal candidate will be able to perform each essential duty or possess the skills necessary to learn and implement them. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A. Education and/or Experience:
○ Bachelor’s degree, or equivalent experience required
○ 3-4 years of successful service or sales experience
○ Ability to work in a fast-paced environment and manage multiple tasks simultaneously
○ Be able to effectively communicate with clients, donors and C-level clients
○ Resourceful, innovative and forward thinking
○ Excellent interpersonal and communication skills
○ Knowledge of Archtics ticketing system, Salesforce, a plus
○ Knowledge of Adobe Creative Suites a plus
○ Proficient in Microsoft Office applications
B. Knowledge/Skills/Abilities:
○ Must have a strong work ethic and a desire to build a career in professional sports.
○ Must possess time management and organizational skills.
○ Must be coachable and possess a growth mindset in a fast-paced environment and changing landscape.
○ Must maintain professional behavior and appearance at all times.
○ Must have a strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills.
○ Must be able to work independently and multi-task.
○ Must possess strong communication skills; be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills.
○ Able to learn and be multi-dimensional based on where the needs are.
○ Goal oriented whether that is around driving revenue, providing service or helping daily operations.
○ Be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruptions.
○ Capable of maintaining discretion and confidentiality with sensitive information as needed.
C. Certifications
○ None required
POSITION AND BENEFIT DETAILS:
· Full Time, Non - Exempt
· Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance + FSA, HSA, and more
· 401k Employer Match after meeting eligibility requirements
· 9 Paid Holidays and Unlimited PTO
· Compensation - $55,000 - $65,000
WORKING CONDITIONS:
Working Environment
○ The incumbent primarily works in an office environment, however is expected to attend additional athletic event(s) and/or department events as scheduled throughout the year.
Physical Demands
○ This position requires the ability to lift up to 20 pounds
Travel Requirements
○ This position may require a limited amount of travel on rare occasions
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in Pasadena, CA. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at [email protected] We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.
