ABOUT ELEVATE:
Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.
Our team of 400+ employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on
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LinkedIn, and
Instagram.
CLIENT ACCOUNT COORDINATOR - OVERVIEW
We seek a proactive, organised, and detail-oriented Client Account Coordinator to join our dynamic agency. This role will support the client management team in ensuring smooth project delivery and effective communication between Elevate’s Property Sales and Experience clients and internal teams. You will assist in managing project timelines, organising documentation, and ensuring client needs are met throughout the project lifecycle.
This role will work across a diverse portfolio of sports and entertainment clients, offering a unique opportunity to gain hands-on experience across a wide range of events, projects, and accounts.
This position will work on a hybrid schedule out of our London Office.
KEY RESPONSIBILITIES:Client Support:
- Assist the Client Account team across select clients, ensuring their needs are captured and communicated accurately to internal teams.
- Provide timely responses to client inquiries and concerns.
- Assist in managing client onboarding by helping gather relevant information, preparing onboarding forms, and ensuring all necessary details are collected before project kick-off.
Project Coordination:
- Support maintenance of project timelines, milestones, and deadlines.
- Track project progress to ensure deadlines are met, helping to keep all stakeholders aligned.
- Use project management software (e.g., Asana) to help track internal deliverables, assign tasks, and monitor overall project progress.
Documentation & Organisation:
- Help set up and maintain organised project folders, track documents, and ensure all project-related materials are easily accessible to internal teams and clients.
- Support the team in preparing and distributing weekly status updates to clients, highlighting key progress, upcoming tasks, and any critical risks.
- Work alongside project teams to create regular executive reports and project recaps.
Cross-Functional Collaboration:
- Work closely with internal teams (Design, PR, Sales, & Experiences) to help ensure that all deliverables are met and tasks are completed according to the project timeline.
Meeting Coordination:
- Assist with scheduling and organising weekly calls with both internal teams and clients.
- Help prepare meeting agendas, track action items, and take notes for follow-up after meetings.
Project Support:
- Assist the team in representing Elevate during client meetings, ensuring all communications are clear and client expectations are addressed.
- Assist the Experience team in delivery of event experiences prior to and during the event on-site.
Risk Identification:
- Help monitor project risks and roadblocks, providing necessary updates and supporting the team in finding solutions to maintain project timelines.
QUALIFICATIONS:
Experience:
- 1-2 years of experience in a coordination or administrative role, preferably within a client-facing capacity in a fast-paced environment (agency or related field preferred but not required).
Skills:
- Strong communication skills (both verbal and written) with the ability to work effectively with clients and internal teams.
- Ability to assist in managing multiple projects simultaneously while staying organised and focused on priorities.
Project Management Tools:
- Familiarity with project management tools like Asana (or similar platforms) and proficiency in Google Suite.
Detail-Oriented:
- Exceptional organizational skills and keen attention to detail to help manage timelines, deliverables, and documentation.
Team Collaboration:
- Comfortable working as part of a cross-functional team and assisting with workload management to ensure project success.
Client-Focused:
- Strong interest in providing excellent service and a willingness to learn more about client needs and project delivery.
Problem-Solving:
- Ability to proactively identify and escalate project issues and assist in finding solutions to maintain project momentum.
Desired Attributes:
- Ability to stay organised and handle multiple tasks in a fast-paced environment while ensuring a high quality of work is achieved.
- Willingness to learn and grow professionally within a project management environment, with a passion for client servicing and team collaboration.
COMPENSATION:
The salary range for this role is between £30,000 - £36,000 depending on experience.
This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at [email protected] We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.
