Account Manager, Premium Membership Services

Elevate - Entry Level
Washington DC · DC
Ticket Sales and Services: Ticket Sales
ABOUT ELEVATE:
Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more. Our team of 200+ employees spans the globe within 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. 
 
ACCOUNT MANAGER, PREMIUM MEMBERSHIP SERVICES – OVERVIEW: 
Elevate is excited to hire key team members for the ticket sales and service team for one of the premier NWSL franchises, the Washington Spirit. In collaboration with the Spirit, this is an opportunity for individuals to be part of disrupting the industry and growing attendance and revenues for a premier sports franchise. 
 
The ideal candidate will be responsible for providing best-in-class service all premium members, including suite and club members.  

This requires a proactive problem solver who is informed and understands industry trends, possesses advanced sales skills and abilities, with a strong work ethic. A good attitude and a commitment to teamwork is a must. This role includes an open, non-traditional schedule that requires the ability to work all home games and possible nights and weekends. Other duties as assigned. 

 
RESPONSIBILITIES: 
  • Serve as primary contact between assigned premium member accounts. 
  • Develop and maintain relationships with assigned accounts through a structured personal touchpoint plan, which includes but is not limited to: phone calls, emails, game visits, face-to-face appointments, and other special events. 
  • Be attentive and respond to all customer requests, concerns, and inquiries within 24-48 hours. 
  • Identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue. 
  • Participate in the planning and implementation of premium member events. 
  • Provide knowledge and assist premium members with managing their accounts online through Account Manager. 
  • Assist in game day duties including hosting member events and fulfilling season ticket holder requests. 
  • Work closely with guest experience team to ensure efficient management of hospitality accounts on event days. 
  • Any other duties assigned by Management. 
 
QUALIFICATIONS: 
The qualifications listed below represent the credentials necessary to perform the essential functions of this position.  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

A.  Education and/or Experience 
  • College graduate (4) year degree required.  
  • Minimum of 1-2 years of successful experience in sports, hospitality or entertainment is preferred 
 
B. Knowledge/Skills/Abilities  
  • Be customer service and fan experience oriented. 
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely. 
  • Solid prioritization and organizational skills, being able to handle multiple projects at once. 
  • The ability to thrive in a dynamic, deadline driven environment. 
  • Flexibility to adapt to a frequently changing work environment and deliver on challenging demands. 
  • Interpersonal skills – ability to maintain confidentiality, listens to others, and willing to try new ideas. 
  • Presents self in professional manner and have the ability to interact with all levels of the organization and outside contacts and maintain the highest level of confidentiality. 
  • Available to work a variable schedule, including holidays, nights, weekends, and all Arena events. 

POSITION DETAILS: 
  • Full Time, Non-Exempt  
  • Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance + FSA, HSA, and more 
  • 401k Employer Match after meeting eligibility requirements 
  • 9 Paid Holidays and Unlimited PTO  
 
 WORKING CONDITIONS 
Travel Requirements 
  • Local travel to in-market events is required  
Physical Demands 
  • This position requires the ability to lift up to 10 pounds and move around event spaces during attendance at events 
Work Environment 
  • The incumbent primarily works in an office environment, however, is expected to attend all events 
 
We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.