Pegula Sports and Entertainment

If you are interested in working with us at Pegula Sports and Entertainment, please apply for a job.

CURRENT JOB OPENINGS -- Opportunities are available within the following categories:

Ticket Operations Coordinator - Buffalo Sabres (Buffalo · NY)

Buffalo Sabres Jobs
Jobs in Buffalo · NY
Ticket Operations: Ticket Operations
In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen.

Duties & Responsibilities

  • Build new events, price codes, promo codes, offers, and packages in Archtics as directed.
  • Resolve all ticketing issues onsite at the Keybank Center for the Buffalo Sabres, Buffalo Bandits, concerts, and all other ticketed events.
  • Utilize Ticketmaster software to troubleshoot any and all ticket issues, e.g. reprinting tickets, researching scan history of a ticket, selling a new ticket, etc.
  • Monitor access control to ensure the proper scanning of tickets.
  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
  • Work with sales and marketing departments to set up various ticket discounts and promotions
  • Responsible for system upgrades, occasional testing of new software and routine maintenance and troubleshooting
  • Maintain a positive, outgoing demeanor, always adhering to the core expectations of our Box Office team
  • Use Excel to generate reports for finance and marketing.
  • Provide support to Sales and Service Representatives by coordinating experiences and benefits for customers.
  • Other duties as assigned by Director of Ticket Operations or Box Office Manager


Minimum Qualifications for the Position:

  • Bachelor’s Degree Required
  • Minimum 3-5 years sales and service experience, preferably with a sports team or closely related industry
  • Work schedule must be flexible and be able to work weekends and holidays
  • Proficient in Microsoft Office.  Knowledge of Ticketmaster/Archtics, Microsoft Dynamics CRM and Adobe Photoshop is a plus


Critical Competencies

  • Bachelor’s degree preferred.
  • 3-5 Years of ticketing experience. Arena and professional sports preferred.
  • Experience using TicketMaster Host & Archtics.
  • Proficient with Microsoft Outlook and Office with a concentration in Excel.
  • Ability to work a varied schedule to include nights, weekends and holidays.



Pegula Sports & Entertainment, LLC is an Equal Opportunity Employer

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