Duties and Responsibilities

• Establish and maintain client relationships that will result in client satisfaction and retention.
• Provide excellent customer service to prospects and current clients.
• Meet and/or exceed annual retention and sales goals as provided by Ticket Sales Leadership.
• Make minimum of 35 outbound phone calls per day to deepen customer relationships.
• Maintain accurate and detailed records of all current clients and prospect within CRM system.
• Active involvement in the community to continually build sales pipeline.
• Respond to incoming phone calls to be sure they are answered quickly and efficiently.
• Assist in the selling of new season tickets, partial plans, groups, and maintenance.
• Track customer complaints for the Arena, document complaints, action taken, and resolution or follow-up needed.
• Participate as a team member through meetings and informal support to other team members and support staff, to maximize customer service, retention efforts, and sales performance.
• Interact with other PSE/Arena departments to provide a cooperative, client-oriented focus for all operations
• Provide input and follow-through to efforts that enhance client satisfaction and retention.
• Identify sales opportunities by conducting networking and outreach to current client base.
• Maintain a functional and organized workspace.
• Perform other related duties and tasks as assigned.

Qualifications and Skills

• Superior Customer Service skills.
• Positive and enthusiastic approach to customers and contacts to convey a positive image and ability to respond to client’s needs in a timely manner.
• Sales background preferred with proven track record of success.
• Excellent communication skills both written and verbal, detail oriented, strong problem solving and decision-making abilities.
• Proficient in Outlook, Word and Excel. Experience with Archtics ticketing system a plus.
• Night and weekend work required including working events.
• Bachelor’s degree from a four-year college or university; at least 3 years of experience in sales and customer service roles

Pegula Sports & Entertainment, LLC is an Equal Opportunity Employer