Pegula Sports and Entertainment




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CURRENT JOB OPENINGS -- Opportunities are available within the following categories:

IT Support Specialist - The Buffalo Bills with Buffalo Bills in Orchard Park, NY

Buffalo Bills jobs
Sports Jobs in Orchard Park, NY
Technical Services: Broadcast Programming

Primary Responsibilities



  • Receives, evaluates and prioritizes incoming requests from end-users experiencing IT problems

  • Provides helpdesk support and resolves problems to the end user’s satisfaction

  • Monitors and respond quickly and effectively to requests received through the IT helpdesk

  • Modifies configurations, utilities, software default settings, etc. for the local workstation

  • Utilizes and maintains the helpdesk tracking software

  • Documents internal procedures and policies

  • Assists with the on-boarding of new users

  • Installs tests and configures new workstations, peripheral equipment, and software

  • Maintains inventory of all equipment, software and software licenses

  • Manage virus prevention and patch management

  • Manages PC setup and deployment for new employees using standard hardware, images and software

  • Performs timely workstation hardware and software upgrades as required


 


Requirements



  • Bachelor’s Degree in computer science or equivalent degree

  • 1-3 years’ experience in a help desk or pc support position

  • Demonstrated advanced level understanding of Microsoft Office including Word, Excel, and Teams preferred

  • Highly self-motivated and directed; detail-oriented with strong communication skills

  • Able to organize, plan, prioritize and execute tasks in a high-pressure environment

  • Ability to work effectively with clients and other technical staff

  • Experience working in a team-oriented, collaborative environment

  • Must be available to work flexible hours, including evenings, weekends and holidays

  • Must be able to lift and carry 25 pounds

Job Questions:

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