AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is seeking a Lead Software Quality Analyst to join our team. The ideal candidate enjoys and thrives in working with a variety of tools, languages, and architectures while testing features and applications for our core ticketing systems. You will work on consumer-facing and B2B applications that can scale and handle high demand, as well as complex enterprise systems that meet our global needs.  

What You’ll Be Doing  

• Lead a team of QA Analysts and Engineers, providing direction, guidance, and coaching 
• Prioritize and estimate work assignments for the team and managing their deliverables 
• Close collaboration with the development, project management, and product teams 
• Provide process improvements to the team 
• Work with the QA team to further develop test Automation tools and strategy for Mobile, Web, and Back-end services 
• Develop testing standards and work with various stakeholders to ensure standard QA processes are implemented and followed 

What to Bring  

• 2-4 years software quality assurance analysis and/or testing experience, including a thorough understanding of the software development life cycle 
• 2+ years of leading a QA team  
• Ability to to define comprehensive test strategies across functional, integration, and regression levels 
• Using KPIs (e.g. defect leakage, coverage, test execution trends) to make data-backed decisions 
• Implementing QA standards, review gates, and quality dashboards to ensure consistent delivery 
• Knows how to use basic as well as advanced features and functions of Jira Bug tracking system 
• A good understanding of how backend services work and testing them using Postman 
• Experience with Automation tools such as Selenium, Playwright, Appium, WebDriver, JMeter, etc. 
• Proficient with writing SQL queries 
• Strong attention to detail and problem-solving skills 
• Excellent communication and teamwork skills  
• Takes initiative, stays focused, always accountable 
• Thrives in a fast-paced environment with the ability to focus on achieving the target while minding longer term goal along the way   

Nice to Have  

• Experience Architecting or maintaining frameworks (e.g. Selenium, Cypress, Playwright, TestNG, pytest) 
• Experience with Load testing tools like JMeter, Gatling, Loadium, BlazeMeter; interpreting performance metrics 
• Understanding data masking, synthetic data generation, and environment configuration best practices  
• Experience with Security and Compliance Awareness 
• Familiarity with tools like Grafana, New Relic, or Datadog for production quality validation 

Pay Scale: $110,000-$130,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual recruiter interview 
• Stage 2: 45 min virtual Hiring Manager interview
• Stage 3: 60 min virtual Team technical round 
• Stage 4: 30 min virtual Team Lead interview

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

 #LI-Hybrid