Vice President, Field Operations (Festival Exp preferred) - AXS (Tempe · AZ)

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AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

 

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

 

The Role

AXS is seeking an ambitious and highly skilled Vice President of Field Operations to bring their experience, passion, and desire to thrive in the festival and live event lifestyle. The VP of Operations will work both independently and within a team environment to manage, concept, budget, advance, and project manage with multiple event partners in North America. The candidate will have past success in delivering operational excellence, solving problems creatively, implementing complex workflows, processes, and developing strong, capable, and cohesive team structures.

 

What Will You Do?

  • Become a partner/extension of the Festival and Special Event Account Management teams: working side by side understanding their clients’ goals and requirements.
  • Manage internal AXS on-site support teams as well as Independent Contractors.
  • Coordinate with AXS Field IT for on-site logistics, support as well as installation/tear down across multiple environments at an event.
  • Manage Ticket Fulfillment teams to ensure timely delivery and support for multiple events
  • Find efficiencies across multiple events; identify bottlenecks, develop solutions and create new systems.
  • Create and manage annual and event budgets relating to travel, equipment, labor, and other related expenses. (vendors, permits, labor, signage, etc.).
  • Deliver or source training resources as needed and ensure clear operational delivery, on-site supervision and safety.
  • Research vendors, suppliers, etc. offering new technologies or approaches.
  • Implement new best practice recommendations for internal operations.
  • Develop and maintain internal departmental relationships.
  • Proactively implement and manage solutions that adhere to SOC1, SOC2, and PCI standards.
  • Direct advance, including statements of work and detailed requirements, for operational and technical on site engagements.
  • Be a strong strategic thinker and an outstanding communicator, proficient at both leading a team and working independently to produce quality results, capable of building relationships and trust across all levels and teams at AXS.
  • Partner and collaborate across the organization to highlight opportunities for process or technology improvements, and to prioritize high value opportunities for organizational improvement

 

What Will You Bring?

  • Bachelor’s degree in business or related field.
  • 7+ years management experience in ticketing and support industry with multi-function service-oriented organizations.
  • Experience in festivals, live events and large-scale site operations.
  • Adept in Microsoft Office applications including Word, PowerPoint and especially Excel.
  • Superior project and time management skills. Ability to juggle multiple projects and rapidly changing deliverables at once, prioritizing and re-prioritizing multiple times each day.
  • Work independently with necessary status updates
  • Exceptional communication skills, both written and verbal.
  • Eye for details with impeccable project oversight, ability to see the big picture.
  • Have a creative yet practical event management approach.
  • Proven ability to work calmly and efficiently under pressure.
  • Strong sense of customer and client service, proven success in delivery of world-class service.
  • Must be available to work weekends and evenings, with ability to travel approximately 50%.
  • COVID-19 vaccination will be required for this position subject to legally valid exemptions.

 

Bonus points if You Have

  • Experience in ticket fulfillment ops, live entertainment, ticketing, and/or software company.
  • A healthy obsession with organization, attention to detail and tying up loose ends.

 

What’s in it for You?

  • Ability to be a part of the most highly recognized iconic events in North America.
  • Extraordinary People – we’re not kidding!
  • Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
  • Opportunities for learning and leveling up through training and education reimbursement.

 

 

Why AXS?

AXS sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland,  Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits.


To learn more about our culture and values, visit: https://solutions.axs.com/careers/

 

We’re an equal opportunity employer and hold diversity dear. We never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.