Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Systems Engineer supports and maintains AEG Presents' IT infrastructure with a focus on SaaS applications like Office 365, AWS, Google Workspace, Slack, Dropbox, Teams, Jamf, Intune, user endpoint device management, endpoint management and audio visual conferencing. This role ensures secure, efficient, and stable system operations by providing Tier 2 technical support and collaborating across teams to implement and maintain modern IT solutions.

Essential Functions

• SaaS Application Support: Assist in the administration and support of SaaS applications like Office 365, AWS, Google Workspace, Slack, Dropbox, Teams, Jamf, Intune, user endpoint device management, ensuring they are running smoothly and securely. Provide technical support to end-users and address any issues related to SaaS applications.
• System Maintenance: Perform routine maintenance, updates, and patches on servers, operating systems, and cloud-based systems to ensure compliance and security standards are met.
• Cloud System Support: Assist in the provisioning and configuration of cloud-based systems, ensuring they adhere to defined security standards. Support cloud automation workflows to optimize efficiency.
• Business Application Integration: Support the integration between SaaS applications and other IT systems to ensure seamless data flow and interoperability. Collaborate with the team to troubleshoot and resolve integration issues.
• Endpoint Management: Assist in the management of user endpoints, including the administration of MDM solutions such as JAMF and Intune. Ensure that endpoints are configured to meet security and compliance standards
• AV Conferencing Support: Help provide tier 2 support for audiovisual (AV) conferencing system incidents, including the setup, configuration, and troubleshooting of conference room equipment.
• Documentation: Manage accurate documentation of system configurations, procedures, and troubleshooting guides. Contribute to the preparation of regular reports on system performance and incidents.
• Collaboration: Work closely with senior engineers and other IT teams to support the organization’s IT infrastructure and SaaS applications. Contribute to team efforts in implementing new technologies and system upgrades.
• Continuous Learning: Stay updated with industry trends, emerging technologies, and best practices related to IT systems and SaaS applications. Seek opportunities to improve skills and knowledge in relevant areas.

Required Qualifications

• BA/BS Degree (4-year) in Computer Science, Information Systems, or a related field. Equivalent work experience may be considered in lieu of a degree.
• 2-4 years experience in the IT industry.
• Experience in Office 365 administration.
• Proficiency in Active Directory Services.
• Basic knowledge of scripting languages such as PowerShell, Python, or Bash.
• Hands-on experience with MDM solutions like JAMF or Intune.
• Familiarity with IT infrastructure systems including Windows/Linux servers, Microsoft and Apple operating systems.
• Basic knowledge of cloud platforms (e.g., AWS, Azure, GCP) and SaaS platforms (e.g., Teams, Zoom).
• Understanding of security principles such as identity and access management, encryption, and vulnerability management.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Good communication and interpersonal skills to work effectively with team members and end-users.
• Ability to work independently and as part of a team in a dynamic environment.
• Relevant certifications (e.g., ITIL V4, JAMF, Microsoft Certified: Azure Administrator).
• Experience in Intune and/or JAMF administration.
• Basic knowledge of SharePoint and Atlassian products.
• Familiarity with AV systems and conference room setups.

Payscale: $78,164 - $136,500

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.