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REVELxp is the national market leading company in game day experiences and hospitality.
Our team, with beginnings in ISP Sports and 35+ years of leadership in the sports & entertainment industry at the helm, has worked hard to build the fastest growing company in the game day experience space in America. We are growing at a rapid pace and are looking for goal-oriented, high-energy individuals to join our team!
REVELxp is on a mission to revolutionize the sports and entertainment industry. Our team works with more than 100 major teams and sporting events, hosting millions of fans, and participating in thousands of events annually.
We created REVELxp to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. This is why jobs here at REVELxp offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELxp team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation.
REVELxp is looking for an individual with a passion for customer care and logistical excellence. As the Senior Hospitality Manager, you will be responsible for overseeing premium seating management operations for a fast-paced sports experience company. Servant leadership, an eye toward customer service, and honed management skills are foundational to the success of this position. A love of college sports is a big plus!
DUTIES AND RESPONSIBILITIES
Primary duties to include, but not limited to the following:
- Oversee all game-day operation logistics in premium seating areas, including management of security, catering, maintenance and custodial service providers
- Develop and manage the annual budget for luxury suites and club level areas for all sports venues where premium seating exists
- Deliver exceptional hospitality to our client, and their stakeholders, key patrons, and all guests on game days
- Manage all aspects of an on-campus satellite office
- Recruit, hire, train and supervise all staff, including but not limited to assistant managers, interns, and a game day staff
- Provide coaching when necessary to Assistant Manager, interns, and game day student staff
- Design and produce effective communication media, including client service guides, menu portfolios, web-based communication, newsletters and other correspondence
- Communicate successfully with athletic department regarding the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report
- Establish and maintain positive relations with diverse groups, including donors and seat holders, vendors, and university administration
- Develop requests for proposal and evaluate vendors, when requested by the athletic department
- Assist in project coordination at conference championship fan events, when requested
Requirements
- Bachelor’s degree
- 5-8 years relevant customer service experience
- Full-time employee management experience
- Attention to detail, a self-starter mentality, solutions-oriented
- Strong communication skills (written, oral, and interpersonal)
- Models high standards of honesty and integrity
- Manages business processes at the highest level, to include accounting processes and being thoughtful and conscious of budget and resources
- Is calm and confident under pressure
- Is forward-thinking, keeping the end objective in sight
- Is empathetic
- Is organized with solid time management skills
- Puts in extra effort to meet deadlines and fulfill obligations
- Ability to build rapport with clients and connection with donors, seeking to provide the highest quality service and deliverables
- Balances, prioritizes and completes tasks to develop and execute an operational logistics plan for the successful completion of events
- Anticipates needs and problems, proactively prepares, and seeks to solve problems creatively and resourcefully
- Receives and applies feedback and direction
- Ability to think quickly and critically, always reflecting for improvement opportunities
- Proficiency in Microsoft Office programs required; working knowledge of creative platforms preferred
- Ability to lead and train part-time and/or full-time staff
REVELxp is an equal opportunity employer that values diversity. All employment is decided on the basis of qualifications, merit and business need. All candidates must be authorized to work in the United States and successfully pass a criminal background check.
