At the National Hot Rod Association (NHRA), we crave speed. We race the fastest vehicles in motorsports at speeds of more than 300 mph, with power exceeding 11,000 hp.  Our MISSION is to preserve, protect, promote, and evolve the sport of drag racing; furthermore, focus on the safety of the sport, while entertaining and educating all involved.  At NHRA, we believe in Speed for All.   Our CORE VALUES are enabled and intertwined in all we do, on and off the track.
 
Safety:  In all aspects of our sport and workplace.
Excellence & Professionalism:  We strive for excellence in all we do and maintaining professionalism on and off the track.
Collaboration/Teamwork:  Commitment to working together and sharing as a team.
Great Work Environment:  A supportive and inclusive atmosphere that fosters creativity, innovation, and growth where our employees feel valued and motivated.
Integrity:  We uphold the highest standards of fairness and transparency in all decisions affecting our employees and stakeholders.
Inclusion:  An environment where all employees feel valued, respected, and empowered.

NHRA continues to race forward with a number of key initiatives, including a multiyear partnership with FOX Sports to televise NHRA events from the NHRA Mission Foods Drag Racing Series, the NHRA Lucas Oil Drag Racing Series, and the Pro Mod Drag Racing Series.  FOX Sports networks aired more than 500 hours of programming throughout the year, highlighted by 20+ race-day shows, including eight on FOX’s national network, in addition to qualifying broadcasts throughout the weekend. NHRA fans continue to be some of the most loyal in any sport.

Position Summary:
The Help Desk Coordinator position serves as the frontline resource for day-to-day technical support, troubleshooting, and system maintenance across all levels of the organization. The Coordinator will assist end users with technical issues, help maintain IT infrastructure, and ensure smooth operations of core systems and applications. The Help Desk Coordinator will work closely with the IT Operations Manager to resolve escalated issues and contribute to process and technological  improvements, all while providing personalized and high quality service.  This is a full-time role working on-site from the NHRA San Dimas office and eligible for the Company's comprehensive benefits package. 

Essential Duties and Responsibilities:   
·        Monitor the help desk ticket system and respond accordingly in a timely manner.
·        Configuration and troubleshooting of computers, cell phones, network printers/scanners, with familiarity of both Microsoft/OSX operating systems.

 ·       Set up and configure new employee workstations, user accounts, and system permissions

·        Basic understanding of local area networks (LANs), wide area networks (WANs), VLANs, network layers and protocols.
·        Provide technical support to NHRA.TV customers as necessary.
·        Manage department IT expenses and timely reporting on a monthly basis with high attention to detail.
·        Organize, track and manage inventory of IT related items in San Dimas office and off-site facilities.
·        Other duties as relevant and assigned.
 
Minimum Skills and Qualifications:
 ·      Bachelor's degree in Information Systems, Computer Science, or related discipline preferred, and/or combination of acceptable education and relevant experience.
 ·      2+ years of service desk, help desk, or relevant technical experience. 
 ·      Knowledge of hardware/software concepts, including Microsoft Office 365 applications, Apple OS X, Azure, windows servers and domain controllers; UniFi knowledge and experience highly desired.
 ·     Strong technical aptitude, passion, and desire to learn more

 ·      Basic understanding of Audio/Visual equipment and VoIP phone system.
 ·     Proven ability to troubleshoot and resolve technical and procedural issues, including prioritizing urgent tasks, multitasking, and managing high service call volume effectively. 

 ·     Strong customer support focus and approach with solid verbal and written communication skills.  
 ·      Ability to translate complex technical jargon into simple, step-by-step instructions for the end-user.
  ·     Dependable, self-motivated, and drive to excel; exhibit a growth mindset for performance-based feedback.
 ·      Flexible schedule; able to work evenings, weekends as necessary.
 ·      Able to stoop, bend, walk, and stand for periods of time to facilitate equipment maintenance and setup and lift up to 35 lbs with minimal assistance.

   
Equal Opportunity Statement
NHRA is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital status, veteran/military status, or any other protected class under federal/CA law, offering reasonable accommodations.


I acknowledge that all information I have provided in conjunction with this employment application is true, accurate, and complete. I understand that any false statement, omission, or misrepresentation provided by me can lead to the rejection and elimination of my employment consideration, rescission of a job offer, or termination of employment if hired. I understand that this application is not an offer of employment and that, if hired, my employment is at-will, meaning either the company or I can terminate the employment relationship at any time, for any reason, with or without cause, subject to applicable law.