Seasonal: Safety Patrol 2020 with IMS in Indianapolis · IN

IMS jobs
Sports Jobs in Indianapolis · IN
Facility Operations/Event Staff: Event Guest Relations
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POSITION TITLE: Safety Patrol    
DEPARTMENT: Guest Experience    
REPORTS TO: Manager, Event Operations    
POSITION LOCATION: Indianapolis    
FLSA STATUS: Exempt    
WORKER CATEGORY: Seasonal (Temporary)    
DURATION OF POSITION: 6-Month 2020 Seasonal Window (April – October)

The Indianapolis Motor Speedway is the worldwide leader in motorsports entertainment and the largest spectator sporting facility in the world. However, we are also about people. A talented staff with diverse skills that are used to the fullest in order to stage the world's great motor racing events. Employees at IMS are challenged daily to excel in an environment featuring a pace that matches the high speed of the machines that race at our famous facility. Working for us is a demanding, yet rewarding, endeavor for dedicated professionals who want to reach their ultimate potential amid the excitement, tradition and pageantry of the World’s Greatest Race Course.

The IMS Safety Patrol is responsible for executing Guest Services roles around the facility during both large- and small-scale events. Safety Patrol operates in 8 divisions around the Indianapolis Motor Speedway including Stands and Mounds, Gates, Traffic, Outside Lots, Suites, Transportation, Garage & Pits, and Special Assignments.

• Safety Patrol has varying specific responsibilities depending on the division in which they work
• Stands and Mounds employees are responsible for providing hospitality and customer service to guests in the stands while also verifying that guests are seated in the right location
• Gates Safety Patrol welcome guests into the facility by scanning and selling tickets and providing wayfinding assistance. Gates Safety Patrol is also responsible for checking bags and enforcing prohibited items rules and regulations
• Traffic employees work to direct and park all vehicular traffic inside the gates. They are also responsible for screening for parking passes, enforcing credentials, and controlling pedestrian traffic around roadways and parking lots
• Outside Lots Safety Patrol work in all lots outside of the IMS gates. Their primary duties are to sell parking, direct guests within the lot, and ultimately guide them to their parking space.
• Suites employees work in most of our premium areas and their primary role is to enforce credentials and tickets around these areas. They work closely with suite owners and guests to provide exceptional customer service
• Transportation employees are responsible for the movement of guests and staff around the facility in trams, vans, and golf carts.
• Garage & Pits Safety Patrol work in race-related areas and provide credential enforcement, wayfinding assistance, and customer service to both guests and teams.
• All Safety Patrol are expected to provide exceptional customer service and security with a smile regardless of their assigned division
• Other duties as assigned by the supervisor(s).

• Staff will receive a schedule based on the event day and their assigned division. Report times will vary, but everyone is expected to be clocked in by the time listed on their schedule
• Staff will check in at the Guest Services check in garage at 25th and Georgetown. During check-in, staff will receive a shirt for the day and clock in no earlier than 15 minutes before the time listed on their schedule
• Staff will communicate with their supervisor in the event of issues or questions related to the guest experience
• Staff will return their shirt at the end of the day to be laundered and collect a new shirt the morning of their next shift

Supervisory Responsibilities
• Some positions within this job have supervisory responsibilities related to the leadership of other seasonal staff
• Not all positions come with supervisory responsibilities, promotions are made by Guest Experience management

• No previous education is required
• High school/college diploma is preferred

Skills / Experience
• Excellent customer service skills
• Ability to work under pressure to solve guest issues
• Ability to work long hours, often standing
• Ability to provide security with a smile
• Quick learner who is able to pick up on best practices and protocols
• High integrity and confidentiality.
• Effective interpersonal skills and the ability to work with a diverse group of event staff
• Effective leadership and communication skills.
• Critical thinking and problem-solving skills.
• Enthusiasm for and commitment to the company, Vision, Mission and Values

Travel / Work Hours
• No travel.
• Required ability to work long hours, evenings, weekends & holidays during entire event season.
• Other dates as determined appropriate
• Schedule will determine number of hours assigned based on event schedule and need of the company  

Key Event Dates in 2020
• GMR Grand Prix: May 8 – 9 (Full Staff)
• Indianapolis 500: May 12 – 24 (Full Staff)
• SVRA: June 18 – 21 (Full Staff)
• Bloomington Gold: June 25 – 27 (Limited Positions Available)
• BC39/Brickyard 400: July 1 – 5 (Full Staff)
• MotoAmerica: August 21 – 23 (Full Staff)
• GT Challenge: October 2 – 4 (Full Staff)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Physical demands consist primarily of standing and walking, sometimes for long hours
• Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be able to be understood.
• Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings.
• Work outdoors requires physical strength and stamina to endure extreme heat, cold, rain and other conditions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Primarily outdoors with exposure to the weather elements.
• Employee is faced with frequent interruptions and must work in close proximity to others.
• The noise level in the work environment can be loud, due to professional racing events.

The Indianapolis Motor Speedway provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.

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