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IT Intern with Penske Entertainment Shared Services in

Penske Entertainment Shared Services jobs
Internship: Internship
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POSITION TITLE: IT Intern
DEPARTMENT: Information Technology Operations
REPORTS TO: Director, IT Operations
POSITION LOCATION: Indianapolis, IN
FLSA STATUS: Non-Exempt
WORKER CATEGORY: Seasonal (Temporary)
DURATION OF INTERNSHIP: May - August

COMPANY SUMMARY:
Penske Entertainment Corp is comprised of the Indianapolis Motor Speedway, INDYCAR, and IMS Productions. Shared Services supports all enterprises as a whole by providing valuable insight, influencing positive change, reducing risk to our strategy by ensuring strong controls and governance, and improving the performance of the organization. Shared Services includes accounting/finance, human resources, information technology and legal functions. 

POSITION SUMMARY:
Act as the initial contact point for Penske Entertainment properties including IMS, INDYCAR and IMS Productions, by answering the IT HelpDesk phone and creating a ticket in the HelpDesk ticketing system based on information obtained from the requestor.

SPECIFIC DUTIES:
  • Act as the initial contact point for Penske Entertainment properties including IMS, INDYCAR and IMS Productions, by answering the IT HelpDesk phone and creating a ticket in the HelpDesk ticketing system based on information obtained from the requestor.
  • Assist customer (user) that has contacted the IT HelpDesk via phone, in resolving their issue.
  • Work with the HelpDesk team in assigning tickets and resolving technology issues.
  • Assist HelpDesk team in device configuration and setup.
  • Review new helpdesk tickets entered and assign required identification elements to the ticket.
  • Assist IT team during track events when requested.

QUALIFICATIONS:
Supervisory Responsibilities
  • This position does not have supervisory responsibilities.

Education
  • Currently enrolled in an IT focused curriculum

Skills/Experience
  • Training and/or experience in supporting IT technology in a business environment.
  • Experience using and supporting Microsoft desktop products. Office 2016, Windows 10.
  • Knowledge of networks, servers and desktops hardware and software.
  • Basic understanding of cloud-based technologies.
  • Experience in a role that directly interacts with multiple people on a daily basis.
  • Must be technically minded and able to solve basic computer and software issues.
  • Must be outgoing, friendly and have a pleasant and calm personality.
  • Must be able to calmly communicate with Penske Entertainment employees, including IMS, INDYCAR and IMS Productions, when requesting assistance in stressful situations.

Travel/Work Hours
  • No Travel
  • General office hours are Monday-Friday, 8am-5pm
  • Must be available to work during track events on weekends and overtime, if requested

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Physical demands consist primarily of sitting, sometimes for long hours
  • Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be able to be understood
  • Ability to occasionally lift and/or move up to 25 pounds
  • Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work is performed primarily in an office environment, and in close proximity to other workers.
  • Interns will be exposed to those conditions normally encountered in a business office environment.
  • Interns are faced with frequent interruptions and must meet with others on a regular basis.
  • The noise level in the work environment can be loud, due to professional racing events.

EQUAL OPPORTUNITY EMPLOYER:
Penske Entertainment Corp provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.


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