Manager, Grandstand & Group Sales
Department: Ticket Sales & Service
Direct Supervisor: Director, Ticket Sales
Status: Full-time
Summary:
The Manager, Grandstand & Group Sales will be responsible for building a comprehensive Grandstand sales approach to the Formula 1 Crypto.com Miami Grand Prix. This will include recruiting, training, and developing a dedicated team of sales representatives who will sell and renew individual and group grandstand tickets. They will collaborate with marketing and service leadership to develop timelines, membership incentives, group experiences, and other elements tied to sales and renewals of grandstand tickets.
The Formula 1 Crypto.com Miami Grand Prix has set a new standard in luxury seating, hospitality, and race weekend experiences. As one of the premier destinations on the Formula 1 schedule, the Formula 1 Crypto.com Miami Grand Prix will play a significant role in the continued growth of Formula 1 in the United States. With over 30 unique hospitality spaces, the race offers a range of options for clients to enjoy the world’s fastest sport. Grandstand sales play a pivotal role in the continued growth of the event.
Location:
- This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.
Responsibilities:
- Exceed grandstand sales and revenue targets
- Collaborate with sales, marketing, and service leadership to build a comprehensive grandstand sales and renewal campaigns
- Hire, develop, and train a team of dedicated grandstand sales representatives
- Collaborate with HRS group sales to develop successful group sales campaigns that further supplement 3-day grandstand sales
- Work with the leadership team to establish grandstand sales team goals and incentive programs
- Performance management ensuring team members are pacing towards and exceeding sales goals
- Join Representatives on sales calls and sales appointments to instruct on and assist with the sales process
- Manage outbound sales call campaigns through CRM tool and sales reports, tracking ROI, and lead management
- Ensure that all team members uphold the organization’s standards of professionalism and service
Qualifications:
- Bachelor’s or Associate’s Degree required.
- Minimum of 3 years of sales and service experience.
- 1 year of management experience in the sport or entertainment industry preferred.
- Demonstrated record of exceeding sales and service renewal goals and contributing to team culture.
- Proven ability to work in a team-oriented environment and effectively influence and communicate with C-Level executives.
- Flexibility to work weekends, nights, and holidays as required by schedule of events.
- Experience with or working knowledge of Ticketmaster Archtics ticketing platform and Microsoft Dynamics 365 CRM required.
- Candidate should be competitive, professional, and intrinsically motivated.
- Strong verbal and written communication skills required in English and additionally preferred in Spanish.
Featured Benefits:
- Medical, dental, and vision insurance
- Life insurance (including voluntary coverage for spouses and children)
- Long term disability insurance
- Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
- Employee gym, subsidized lunch program, and discounts on a variety of products and services
- 401k and NFL Club Employees Pension Plan
- Paid time off (PTO) and company holidays
The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.
It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.
