The Premium Hospitality Guest Services Representative role is responsible for delivering world class hospitality and customer service to all premium clients during the Formula 1 Las Vegas Grand Prix. During race week, November 20th – 22nd, team members are responsible for working on-site in various hospitality structures, fan zone areas and other off-site ancillary events around race week. Premium Hospitality Guests Services Representatives report to the dedicated Premium Service Hospitality Lead within their zone and the Directors of Premium Service.
This is a part-time role, that concludes after the Las Vegas Grand Prix race week. Virtual and in-person training(s) prior to the Grand Prix are required to accept this position.
Responsibilities
- Provide premium level service to guests by being proactive with their requests and attending to their needs during race week.
- Assist in all pre and post event checklists and oversee all maintenance items are addressed prior to doors opening.
- Proactively greet, welcome, and assist all guests throughout race week.
- Work in designated locations to develop rapport and positive relationships with clients and their guests.
- Resolve ticketing, seating, and wayfinding issues encountered by guests.
- Be the conduit between the client and our LVGP Premium Service Staff and escalate any issues as they may arise in a timely fashion.
- Track and log all relevant information in a detailed fashion, which will be used for data capture and pre-planning moving forward. Information such as maintenance issues, food & beverage feedback, client feedback, and any other relevant information that could be useful to LVGP.
- Acts as extensions of our Full-Time Premium Service Team.
- Other duties as assigned
Preferred Qualifications:
- Demonstrated experience in customer service.
- Experience assisting high profile VVIP guests at major events.
- Excellent verbal communication skills with ability to manage complex scenarios.
- Flexibility to work non-traditional hours.
- Ability to work efficiently in a fast-paced environment.
- Ability to meet deadlines and perform under pressure.
- A humble approach to teamwork.
- Self-directed and comfortable working in ambiguous environments.
- Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism, and a passion for the sport/motorsport industry.
PHYSICAL ASPECTS OF POSITION (DURING RACE WEEK):
- Frequent walking, standing for long periods of time, and stair climbing.
- Occasional need to carry and move heavy items, when needed.
Las Vegas Grand Prix, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), parental status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
