TMS
Temporary FIFA Uber Shuttle Drop-Off Support Staff
TMS - Entry Level
Boston · MA · Dallas · TX
Event Guest Relations · Game Day/Event Staff · Guest Services
$25 - $30 / hour
0
1
day ago
Job Title: Drop-Off Support Team
Company: Transportation Management Services Inc. (TMS)
Position Type: Fixed Term Contract
Reports To: Transport Operations Manager
Location: Various – Dallas, Boston
Position Type: Fixed Term Contract
Reports To: Transport Operations Manager
Location: Various – Dallas, Boston
ABOUT TMS:
Transportation Management Services, Inc. (TMS) is a global leader in ground transportation management, logistics, mobility planning, and venue transportation solutions. For more than 30 years, TMS has delivered world-class transportation operations for some of the world’s most complex events, guided by a commitment to reliability, safety, and operational excellence.
With experience spanning over 1,450 major events and contracts, TMS has safely transported more than 120 million passengers worldwide, establishing a reputation for precision planning, innovative mobility solutions, and trusted delivery.
Our distinguished portfolio includes transportation operations for globally recognized events such as the FIFA World Cup™, Olympic Games, Formula One, NBA, the Kentucky Derby, and Coachella, as well as major corporate clients including Microsoft and Google. TMS also supports large-scale citywide conventions and trade shows such as NAHB, NAB, SEMA, NACS, and ICSC, ensuring seamless mobility solutions for attendees, staff, and stakeholders.
As preparations continue for the FIFA World Cup 2026™, the world is watching. Delivering safe, reliable, and coordinated transport operations will play a critical role in ensuring fans, teams, officials, and the workforce move efficiently across host cities and tournament venues.
Transportation Management Services (TMS) is proud to support the delivery of transport mobility operations for the tournament. Guided by our vision, “United by One Goal,” our mission is to provide a transportation experience that is safe, seamless, and memorable for all participants and visitors.
POSITION OVERVIEW
Drop-Off Support Staff are responsible for managing match day arrival locations and ensuring transport services are completed accurately and safely.
Positioned at drop-off points, this role operates independently and plays a critical part in confirming that vehicles use correct locations, passengers unload safely, and trips are properly closed out in the system.
While the role is straightforward, accuracy and consistency are essential to maintaining reliable operations.
KEY RESPONSIBILITIES
Drop-Off Zone Management
- Ensure drivers use correct drop-off locations
- Direct vehicles into appropriate unloading areas
- Maintain safe and organized unloading flow
Passenger Unloading
- Support safe and efficient passenger disembarkation
- Monitor surroundings to reduce safety risks
Trip Completion
- Complete or assist with “End Trip” functions in the Uber Driver App
- Ensure trips are accurately recorded and closed out
- Flag discrepancies or issues to supervisors
Independent Operations
- Operate with minimal supervision in assigned zones
- Maintain awareness and accountability throughout shifts
PROFESSIONAL CONDUCT
- Represent TMS professionally in operational meetings and coordination forums.
- Maintain clear communication with internal teams and external stakeholders.
- Ensure accurate documentation and timely reporting.
- Demonstrate leadership and professionalism in high-pressure environments.
SKILLS & KNOWLEDGE
- High level of reliability and accountability
- Strong attention to detail
- Clear and direct communication
- Comfortable working independently
- Basic mobile app proficiency
QUALIFICATIONS & EXPERIENCE
- Previous experience in operations, customer service, or similar roles preferred
- Ability to work independently and stay focused in repetitive tasks
- No advanced operational experience required
WORK ENVIRONMENT
- Stationary, field-based role at drop-off locations
- Outdoor work in varying conditions
- Repetitive but detail-critical responsibilities
- Match day, shift-based schedule including nights and weekends
The employee’s responsibilities reflect the current needs and requirements of the Company as of the date of issuing this position description. Responsibilities may evolve as operational needs change.
Transportation Management Services, Inc. is proud to be an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any protected class.
Job Questions:
Are you legally authorized to work in the country you are applying to?
What is your current location? (City, State or Country)
Are you available during the duration of this employment (May - August)
Are you able to work evenings/ weekends?
This is a fix-term contract, please provide your preferred monthly rate?
