Job Title: Office & Operations Manager
Date Posted: 1/4/23
Supervisor: President
Job Summary
Trilogy Lacrosse is looking for a dynamic individual with a passion for lacrosse education and events to support our mission in the role of Office & Operations Manager. This individual will play an integral role in customer service, back-end operations of our events, and the functioning of our office to make a positive impact on thousands of players and families each year. This individual should be excited about providing excellent customer service, which is a key pillar of Trilogy Lacrosse. They will serve as the operations leader for select showcases and camps. This position will manage inbound customer service for the company as a whole and work with different stakeholders including event participants, facility managers, Trilogy event staff and 3rd party vendors. This position is based in New Providence, NJ. Travel and weekend work is required based on event calendar.
Duties and Responsibilities
- Serve as the manager of our Customer Service Systems; ensuring policies, procedures and philosophy are executed
- Maintain primary inbound email account and phone systems for Trilogy, handling all correspondence and customer service inquiries
- Manage all aspects of office functionality, including ordering of main office supplies, office organization, shipping accounts, internet and minor maintenance
- Lead operations for boys camps and showcases including creating rooming lists at any overnight events
- Manage all pre-event parent communication for specific Trilogy events, including creation and distribution of thorough event manuals to ensure parents are prepared well in advance of arrival
- Support movement of all event supplies to ensure all event directors have necessary materials and information on-site to run excellent events
- Coordinate with host facility managers to ensure a seamless experience for our families while on-site at events
- Conduct onboarding of all Trilogy independent contractors working events
- Collect and prepare required documentation for any state compliance inspections that occur at events in select states
- Provide on-site support at selected Trilogy events
- Conduct post-event follow up for all events, including distribution of event surveys and management of any customer service issues if applicable
- Collect and distribute all player evaluations for applicable Trilogy summer events
Required Qualifications: (Knowledge, Skills, Abilities)
- Roll-up your sleeves attitude with a willingness to do whatever it takes to get the job done
- Excellent attention to detail
- Proficiency with Microsoft Office Products: Word, Excel and Powerpoint
- Ability to use collaborative tools in a work environment: CRM, Google Docs, Project Management Software, etc.
- Ownership mentality for position-related responsibilities and company as a whole
- Professional and courteous oral and written communication skills
- Ability to build strong interpersonal relationships with players, parents and staff
- Strong time management and organization skills: ability to prioritize and multi-task jobs associated with the position
- Ability to work independently or within group dynamic
Required Education and Experience:
- Bachelor’s degree
- 3+ years work experience in an office management, operations, systems or event management experience
- Lacrosse experience, either as industry professional, coach, parent or former student-athlete
Applications for this position are rolling. This job description does not list all the duties of the job. You may be asked by supervisor to perform other duties as required and necessary. You will be evaluated primarily based upon your performance of the tasks listed in this job description. Management has the right to revise this job description at any time, but you will be informed when that change occurs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
