Position: Seasonal Onsite Spring Training Event Staff

Job Description:

KSA Events, the premier host of High School Sporting Events across America, is looking for a seasonal onsite Spring Training staff member. This position will be a full-time, seasonal role between 36-45 hours a week. As an On-Site Event Staff member, your primary responsibility is to ensure the smooth and successful execution of events by overseeing various aspects of on-site operations. Your role involves setting up event fields, coordinating with on-site vendors and clients, welcoming and directing guests, and ensuring a positive and memorable customer experience.

Key Responsibilities:

Field Set-Up:
- Prepare event spaces, ensuring all equipment, signage, and materials are arranged according to the event plan and prior to guest arrival.
- Safely handle and set up equipment, including tables, chairs, signage, and water coolers.
- Ensure the venue is clean, safe, and aesthetically pleasing.

Vendor and Client Communication:
- Serve as the point of contact between clients and on-site vendors, as well as KSA Events event managers.
- Ensure the arrival of all on-site vendors and personnel.
- Address any client requests or concerns promptly and professionally.

Guest Greeting and Direction:
- Welcome arriving guests with a warm and friendly demeanor.
- Provide information, directions, and assistance to guests, ensuring they have a positive experience.
- Manage guest flow, ensuring smooth transitions between different areas of the event.

Customer Experience:
- Proactively identify and resolve any issues that may arise during the event to ensure a positive customer experience.
- Ensure that guests' needs are met promptly and efficiently.
- Collect feedback from guests and relay it to the event organizers for future improvements.

Emergency Response:
- Be prepared to respond to emergencies or unexpected situations, such as medical incidents or weather-related issues.
- Follow safety protocols and communicate with appropriate personnel when necessary.

Qualifications:

High school diploma or equivalent; relevant college coursework or event management training is a plus.
Previous experience in event coordination, customer service, or hospitality is preferred.
Strong communication and interpersonal skills.
Ability to work in a fast-paced, dynamic environment.
Attention to detail and a proactive attitude.
Physical stamina for lifting and moving event equipment.
Flexibility to work evenings, weekends, and holidays as required by event schedules.

As an On-Site Event Staff member, you play a crucial role in creating memorable experiences for event attendees and ensuring the successful execution of events. Your dedication to professionalism, communication, and customer service is key to the overall success of the KSA Events you support.

Pay:

Hourly Rate: $25/hour