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Seasonal Ticket Office Assistant with Arizona Sports Foundation in Scottsdale, AZ
Arizona Sports Foundation jobs
Sports Jobs in Scottsdale, AZ
Ticket Operations: Box Office Database Administration
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The Ticket Office Assistant will be responsible for completing both operational and sales duties. This position is a seasonal, non-exempt position reporting to the Director of Ticket Operations. The approximate duration for the position will be October 7, 2019 – January 3, 2020. Responsibilities for this position include but are not limited to those outlined below.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist Director of Ticket Operations with ticket operations responsibilities
- Prospect potential members through walk-up and phone orders
- Maintain a high level of customer service to new and existing customers
- Work closely with sales team on processing orders, ticket allocations and other requests
- Work with other Company departments to improve communication and improve the fan experience
- Ticket sales duties include ticket and membership package sales for upcoming events
- Assist in ticket package allocations, reporting, order processing and ticket fulfillment
- Oversight of the maintenance and updates for the Paciolan ticketing system throughout the sales process to aid in information sharing between sales and service teams
- Represent organization at various Company events
- Game-day duties including ticket sales including ordering, processing, and distribution
- Assist in the day-to-day customer services responsibilities
- Lead/assist team of part-time representatives with ticket operations and sales responsibilities
- Facilitate special projects and additional duties as assigned
QUALIFICATIONS AND EXPERIENCE
- Must have proven experience at being self-motivated with strong customer service and interpersonal skills
- Experience with Microsoft Word, Outlook and Excel
- Experience with Paciolan ticketing program preferred
- Ability to provide examples of excellent written and oral communication skills
- Experience in handling a high volume of customers via phone orders or walk-ups
- Able to provide examples of flexibility in the work environment
- Candidate must be willing to work extended hours, weekends and holidays.
**Successful candidate must pass a background check as a condition of employment.
The Arizona Sports Foundation is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender status, marital status, pregnancy, age, disability, or covered veteran's status consistent with applicable federal and state laws. Reasonable accommodations will be provided for applicants with disabilities who self-disclose.
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