FanGate Solutions
Credential/Ticketing Staff - Louisville Music Festivals
FanGate Solutions - Part Time
Louisville, KY
Box Office Management · Event Guest Relations · Game Day/Event Staff
$15 / year
0
7
hours ago
Company Overview:
FanGate Solutions is a customer service driven company here to provide live entertainment and sports venues with a professional team of trained event day staff. Our philosophy is to treat our client’s fans like our own with a knowledgeable, reliable, and fan friendly team. We are looking for eager, highly motivated, and friendly individuals aspiring to work in the sports and entertainment industry.
Event Overview:
You will be working as a festival credential/ticketing event staff in Louisville, KY for Louder Than Life and Bourbon and Beyond music festivals taking place at the Kentucky Expo Center on September 17th-20th and September 24th-27th. . As an Credential/Ticketing Staff Member at FanGate Solutions you will have the opportunity to gain experience in ticket sales, ticket operations, and guest services.
Responsibilities:
FanGate Solutions is a customer service driven company here to provide live entertainment and sports venues with a professional team of trained event day staff. Our philosophy is to treat our client’s fans like our own with a knowledgeable, reliable, and fan friendly team. We are looking for eager, highly motivated, and friendly individuals aspiring to work in the sports and entertainment industry.
Event Overview:
You will be working as a festival credential/ticketing event staff in Louisville, KY for Louder Than Life and Bourbon and Beyond music festivals taking place at the Kentucky Expo Center on September 17th-20th and September 24th-27th. . As an Credential/Ticketing Staff Member at FanGate Solutions you will have the opportunity to gain experience in ticket sales, ticket operations, and guest services.
Responsibilities:
- Aid guests with accurate festival information
- Provide problem solving techniques to assist all customer inquiries and concerns
- Accurately scan and validate all festival tickets
- Distribute appropriate wristband and parking credentials
- Fulfill Will Call ticket orders accurately and efficiently
- Sell Walk Up Festival tickets and parking passes to attendees
- Represent FanGate Solutions and its clients in a professional and ethical manner
- Punctual and self-motivated with an attention to detail
- Communicate all pertinent information with clients and guests
- Provide & maintain the highest level of customer service to clients and guests
- Perform other duties & responsibilities as assigned by managers
Qualifications and Requirements:
- Willing to travel to local and/or out of state venues
- Ability to work untraditional hours including weekends, evenings and some holidays
- College student majoring in hospitality, marketing, sport management, communications or related fields is a plus
- Eager to start & build a career in sports and live entertainment
- Ability to deliver exceptional service by anticipating the guests’ needs and resolving issues in a timely and professional manner
- Strong interpersonal skills that complement a team-oriented work ethic
- Ticket sales experience is a plus
- Must be neat and presentable at all times
- Must be able to pass a background check
- Must be 18 years of age or older with at least a high school diploma or GED
Pay and Schedule:
- Pay is $15/hr
- Dates: 9/13 - 9/27
- Shift hours range from 7am - 7pm each day
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
