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Operations Coordinator - Eventellect (Houston · TX)

Eventellect jobs
Sports Jobs in Houston · TX
Ticket Operations: Ticket Operations
Who is Eventellect?
Eventellect partners with professional and collegiate sports teams to unify their approach to single game ticket sales and transform it into a strategic business asset. With Eventellect, teams fairly value single game tickets, protect season ticket holders’ investment, and match the right audience with the right experience to maximize revenue, build fan loyalty and ensure team success.  We are a fast-growing company that is respected both in Houston (Houston Business Journal’s Best Places to Work 2017 & 2018) and nationally (INC 5000 list of fastest-growing companies 10 years in a row).

What are we looking for?
We are looking for passionate, innovative, and driven people who want to be part of our growing company.  We are actively expanding our Ticket Operations group and are looking for an Operations Coordinator to manage inventory and delivery of tickets to customers in an increasingly dynamic landscape.  This candidate will have professional communication skills and the ability to triage and prioritize tasks in a collaborative environment.  If you want to be a dedicated member of a growing team optimizing processes for complex business problems, then look no further!
Operations Coordinator
  What would you do?
  • Manage the life cycle of a portfolio of ticket inventory using our internal software, while making sure that tickets are entered into our system quickly, listed for sale accurately, and delivered to buyers in a timely manner
  • Track portfolio success metrics and focus on continuous improvement
  • Assist with maintaining system data integrity by entering information accurately
  • Coordinate with ticketing marketplaces on fan experience and fulfillment
  • Collaborate closely with our Ticket Strategy and Software teams to help maximize inventory delivery and to improve processes
  • Other duties as required

 What is required to succeed?
  • College degree with emphasis in sports marketing/management, or a related field
  • Experience in the ticketing field.  Professional sports team or concert ticketing experience a plus.
  • Strong professional and interpersonal communication skills, both written and verbal
  • Proficiency with Microsoft Office with strong skills in Excel and Outlook.  Ability to quickly learn new software.
  • Passion and curiosity to examine and re-examine problems to find new and creative solutions in a dynamic, technology-focused industry
  • Detail-oriented, highly organized, and self-motivated work ethic
  • Ability to adjust to changing priorities
  • Flexibility to work nights, weekends, and holidays as needed  
  • Proficiency with ZenDesk or a similar customer service software a plus
  • Experience with ticket management software a plus
What are the perks of working at Eventellect? 

·       A competitive salary and bonus potential

·       A comprehensive benefits package, including 90% employee medical coverage, as well as dental and vision coverage, basic term life insurance and short-term disability coverage

·       401K program including company match

·       Unlimited paid vacation policy

·       A $1,000 annual ticket budget to spend on sports and other live events 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. How many years of work experience do you have?

  2. What is the most important thing we should know about you when considering your application?