Columbus River Dragons

Columbus River Dragons

Ticket Sales Manager - Ignite Sports & Entertainment (Columbus · GA)

Ignite Sports & Entertainment Jobs
Jobs in Columbus · GA
Marketing: Ticket Marketing
Job Title: Ticket Sales Manager
Background: Ignite Sports and Entertainment is becoming a regional player in the sports and entertainment industry, and we are looking to expand our portfolio with additional talent to support our organization. Ignite Sports and Entertainment’s goal is to create family friendly entertainment and allow our employees a place to shine, while gaining experience in a fast paced, fun industry.
Job Summary: The Ticket Sales Manager will be tasked with growing and leading the Ignite Sports and Entertainment (ISE) brands, including the Columbus River Dragons Hockey and Columbus Chatt-a-Hoots Baseball teams, as well as events held at Columbus’s Golden Park, by overseeing all ticket sales and managing ticket sales staff on a day-to-day basis. This position is also personally responsible for generating revenue from the sales of season tickets and group tickets. This role is both tactical and operational in nature and requires a candidate that is able to handle multiple deliverables and partner with various work groups, while also ensuring that all deadlines are met.
Responsibilities and Duties: 
  • Accountable for day-to-day sales, as well as oversight and management of all ticket sales and ticketing staff, ensuring efficiency and productivity, while driving the overarching ticketing strategy for the organization
  • Responsible for prospecting and building the organizations ticket sales strategy, sellout strategy, group and season ticket strategy and oversee implementation for ISE, and affiliated events held at Golden Park
  • Develop and maintain an effective relationship with Season Ticket Holders, group leaders, and sponsor leaders to ensure a lasting association
  • Identify new sales prospects and track all contacts, companies, and sales opportunities in efforts to drive single game ticket sales and online ticket package sales through direct phone contact, email marketing and digital advertising strategy, tracking opportunities in a company provided CRM (Customer Relationship Management) tool and ensure personal and team optimization of the tool
  • Oversee collection, creation, cataloging and analyzing of all current and future customer data owned by Ignite Sports to be used for lead qualification, marketing, and sales efforts
  • Track and analyze all relevant data and KPI’s to provide stakeholders and leadership with recommendations and insights to ensure success and make data-driven decisions and recommendations for improving the sales funnel and processes, including pipeline growth
  • Accomplish all personal and team goals and objectives for calls and connections made to targeted audiences on a daily and weekly basis, while ensuring accountability of the same goals with the sales and operations team
  • Maintain regular, weekly scheduled check-ins with all sales and operations team members and others who contribute to opportunity development to determine and identify any problems for internal review and action
  • Assist with on-boarding and training new sales talent within the organization, including interns and other groups that may be added at a later date
  • Partner with ticketing platform partners, as well as ticketing staff at the Columbus Civic Center and Golden Park to ensure all processes and relationships are running smoothly
  • Quickly diagnose and solve all ticketing needs as they arise, minimizing any impact on customers and fans
  • Contribute to all weekly team meetings and supply input, ideas and experience where needed
  • Supply all required post game reporting and feedback to leadership after all events, as needed
  • Ensure an overarching unified brand voice across the different organizations, where applicable
  • Contribute to all company aspects on an “as needed” basis
  • Proven experience working in ticketing and service, preferably within the professional sports, luxury, or hospitality industry is preferred
  • Excellent communication skills, including verbal, written and, interpersonal are vital to success in this position 
  • A critical thinker, with good time management, good organizational habits and problem-solving skills is required
  • Extrovert, sociable and outgoing personality is essential to this position
  • Capable people leader with the ability to build relationships, multitask and think on their feet
  • An established successful track record in sales and operations, or similar role, is very helpful
  • Ability to deliver all projects in a timely fashion
  • Knowledge of Microsoft Office programs and any applicable related programs
  • Review and knowledge of other successful events and relevant operations is a must
  • Attendance on nights and weekends, and possibly holidays, based on games schedules is required
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Target Start Date: 11/30/2022

Job Questions:

  1. Are you able to move to/work in Columbus, GA?

  2. When is you available start date?

  3. Did you review the salary/compensation range?