About the Role
The Assistant Regional Director will assist the Regional Director in overseeing multiple Arenas. The career path
is to eventually grow into a Regional Director role.
Reports to Regional Director of Operations, Ice Arenas, as assigned. Must be willing to relocate initially and as
opportunities arise. Initial primary markets preferred include Western PA, Central PA, NJ/Philly, Michigan.
The Assistant Regional Director will assist the Regional Director in the following areas:
- Ensure all arenas are Clean, Safe, and Fully Staffed. Responsible for timely AR, P&L/Budget Adherence, Ice Schedules, and achievement of all KPIs:
- Programming #s, Revenue (includes but not limited to: LTS, LTPH, Contract Ice, Club Teams, Tenant Rent, Public Skating, Adult Hockey)
Rink Management Operations
- Work closely with rinks GMs and oversee day-to-day operations of rinks. Conduct weekly and as needed calls.
- Lead/train operations staff including hiring GM’s and other salaried positions. Assist with personnel issues that can’t be handled by the GM.
- Focus on current issues, new systems implementation, programming, cost savings and operating efficiencies.
- Review weekly schedules to ensure proper staffing. (not under or overstaffed). - Assist with problem rinks & issues as they arise: always on call for rink phone calls.
- Review weekly dashboards, revenue opportunities and year-over-year growth.
- Responsible for development of revenue and expense budgets for rink P&L’s; review P&L's vs. budget monthly with key personnel to ensure we meet budget and research variances.
- Point of contact for major ice rental customers and rink lessees, as needed
- Oversee ice rental contracts where GM requires assistance/guidance.
- Leagues/Tournaments: Ensure that all ice commitment needs are programmed efficiently and profitably and are properly executed.
- Review, standardize and optimize systems (POS, Website, Staff Scheduling, GM and HD compliance/relationship, cleaning, opening and closing procedures, program content, player and coach philosophy, pricing, etc.).
- Train all regional and facility level personnel on Safehold insurance recommendations appropriate safety, cleaning and other rink management protocols; monitor compliance.
- Review Ice Grid and Calendar regularly to ensure programming is always scheduled properly.
- Regularly conduct arena walkthroughs with GM and FM. Monthly at a minimum.
Facility Infrastructure
- Ensure compliance with purchase order policy for the region.
- Collaborate with Facilities staff to ensure facilities are bright, clean, safe and in compliance with all Safehold insurance suggestions.
- Weekly meetings to discuss current and future projects, CapEx, R&M, Ice Maintenance, Walk Throughs, etc.
Accounting
- Responsible for approving all invoices bi-weekly, tracking payments for projects, payroll approval, etc.
- Weekly communication for outstanding A/R.
- Ensuring we make our payments on time at the facility level.
- Proper approvals for quotes, payments, credit card procedures, etc.
Marketing
- Weekly or bi-weekly calls with GM, Program Manager, Director of Youth Hockey and Marketing Manager.
- Discuss areas of opportunity for revenue, programming, marketing, etc. - Review arena compliance for all necessary marketing signage, literature, TVs, etc.
- Review Marketing Plan with your team.
- Marketing and Promotion via flyers, website & social media
Human Resources
- Ensure compliance with all payroll paperwork, pay rates, etc.
- Assist in any HR related issues brought to your attention.
- Safesport, Workers Compensation, Employee Separations, policies and procedures.
- Timely submittals for all paperwork and notifications for any injuries, works compensation and customer issues.
Corporate Initiatives
- Assist the Regional Director with miscellaneous corporate driven tasks and initiatives.
The Ideal Candidate:
- Ice Arena Knowledge: A basic understanding of ice arenas from a participant point of view.
- Education: Bachelor's Degree in Business Administration, Operations Management or a related field.
- Experience: Proven experience in operations management, with a strong track record of success in a similar role. Eager to learn and continue professional development
- Leadership Skills: Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams.
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
- Financial Acumen: Understanding of financial principles and budgeting practices.
- Compliance & Regulatory Knowledge: Familiarity with relevant local, state, and federal regulations.
Other Considerations:
- Travel: Regional travel is required.
- Ability to work remotely.
- Must be willing to relocate initially and as opportunities arise. Initial primary markets preferred include Western PA, Central PA, NJ/Philly, Michigan.
Additional Experience, Skills & Abilities:
- Strong working knowledge of Microsoft Office.
- Knowledge of facility scheduling software preferred.
- Knowledge of accounting software is preferred.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
