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Job Title: Guest Services - Attractions Attendant
Location: Island Water Park, Calverton, NY
About Island Water Park:
Island Water Park is an expansive, state-of-the-art, year-round recreation center located in Calverton, NY. Spanning over 43 acres, our facility offers a wide range of attractions, from the largest indoor surf pool in North America to an array of outdoor activities, including wakeboarding, kayaking, and paddle-boarding. As a part of our commitment to guest service excellence, we're looking for an exceptional Attractions Attendant to join our Guest Services team.
Position Overview:
As an Attractions Attendant, you will be part of the Guest Services department, responsible for ensuring the safety and enjoyment of our guests at our variety of attractions, both indoor and outdoor. You will be cross-trained to work on numerous posts, and your role will involve interacting with our guests, offering assistance, making recommendations, and ensuring their visit to Island Water Park is a memorable one.
Key Responsibilities:
- Assure guest safety and satisfaction by adhering to safety guidelines for all attractions.
- Engage with guests, initiate conversation, offer assistance and recommendations.
- Stay active on your feet for the duration of shifts and be prepared to work in outdoor weather conditions.
- Contribute to team efforts to maintain the cleanliness and readiness of attractions.
- Assist guests in adhering to attraction rules and guidelines.
- Handle guest concerns and complaints professionally, escalating to supervisors when necessary.
- Participate in team meetings and ongoing training sessions.
About You:
- You have 2 or more years of experience interacting with guests in a high-volume, high-traffic environment.
- You have experience applying safety guidelines and understand their importance in an environment such as ours.
- You are highly skilled in de-escalation techniques and can handle guest complaints with grace and patience.
- You enjoy working in a team and are motivated by providing excellent guest service.
- You can stand for extended periods and meet the physical demands of the role.
- You have a positive attitude and can maintain this even in a busy, fast-paced environment.
- Strong preference for candidates with experience working in a resort, theme park, sports arena or stadium, or high-end hospitality setting.
Physical Demands:
The role requires that you are physically fit and able to lift 50+ lbs. You must also be able to stand for long periods during your shift, be comfortable working in various weather conditions, and have the ability to wear provided uniform attire, including necessary sun protection when needed.
Island Water Park is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We offer full benefits, including medical, dental, vision, and a 401k.
