Foley Entertainment Group (FEG) is a leading sports and entertainment company dedicated to providing premier experiences to fans and guests. Founded by Bill Foley, FEG manages a diverse portfolio of assets built on the four pillars of Sports, Hospitality, Venues, and Foundations.
FEG’s sports division is anchored by the Stanley Cup champion Vegas Golden Knights of the NHL. The company also owns the Henderson Silver Knights (AHL) and the Vegas Knight Hawks (IFL), which play at the company-managed Lee's Family Forum.
Expanding its reach globally, the company holds international football interests, including England's Premier League club AFC Bournemouth and a majority ownership in Auckland FC. Through these strategic holdings, FEG continues to grow its influence as a major player in the global sports and entertainment landscape.
The Vegas Golden Knights have set the standard for professional sports in Las Vegas, and we are looking for the best and brightest to join the Ticketing team as we continue to raise the bar. We are currently seeking candidates for the role of Ticket Operations Coordinator.
Job Purpose:
The Ticket Operations Coordinator is responsible for executing the best practices as outlined by the Senior Director of Ticket Operations and team, including the execution of the organization’s overall strategy pertinent to all ticketing sales and service efforts. The ideal candidate will have a keen understanding of the sales process, and eye towards the future of technology and ticketing, and a desire to begin a career in operations. He/she will play an integral role working with various business units, including ticketing, premium seating, finance, analytics, and operations. He/she will be responsible for assisting with the timely, customer-centered focus on all ticket-relating printing, fulfillment, and associated activities throughout the year, including season ticket renewals, game-days, and other ticketed events.
Essential Duties/Responsibilities:
- Process tasks/orders using VGK’s designated ticketing software, AXS.
- Assist Director with building offers, events, price codes as directed by senior management.
- Assist in overseeing financial reconciliation regarding daily reports, monthly reports and event settlements.
- Identify and propose improvements to increase ticketing and premium operations productivity and efficiency.
- Act as liaison between ticket operations and ticketing/premium Account Executives.
- Participate in regular staff meetings to facilitate discussion and sharing of ideas related to enhancing efficiencies and monitoring the future of ticket operations.
- Efficiently collaborate with various department Directors and senior management in processing full season, partial, group, sponsorship, and single game ticket sale and ensure delivery of tickets occur in a timely manner
- Organize department files and archives.
- Work ALL home game and assist with team events as directed.
- Serve as forefront of customer experience on game days in the box office and provide exemplary service.
- Maintain Ticket Operations department policies and procedures.
- Exercise confidentiality and integrity upon handling personal and financial customer information.
- Other duties, as assigned by the Ticket Operations Department.
Required Knowledge/Skills/Job Qualifications:
- Experience working with ticketing systems.
- Understanding of ticketing systems with willingness to learn intricacies of ticket operations and its respective technologies.
- Highly organized and strong attention to detail.
- Efficient time management and organization.
- Positive, resilient, and hardworking attitude.
- Experience to appropriately work with and around confidential information.
- Self-sufficient, proactive, and solutions oriented.
- Ability to work in a dynamic; fast paced environment.
- High level of personal and professional integrity.
- Ability to simultaneously manage multiple priorities.
- Strong customer service skills.
- Willingness and ability to work long hours, including holidays and weekends as required.
Education/Experience:
- Bachelor’s degree in business/sales/marketing/sports management or similar concentration required.
- 1-3 years of team ticket operations, sales or service preferred.
- Novice to intermediate level of proficiency with Microsoft base applications (Word, Excel, Power Point, Outlook).
- Previous customer service experience.
- Possess excellent, professional communication skills, including written and oral correspondence.
- Must be dependable, flexible, and able to adapt to a variety of situations.
Physical Demands:
The physical demands of this role are representative of those an employee who meet to successfully perform the essential functions of the job. The employee is regularly required to:
- Sit for extended periods while using office equipment and computers.
- Stand and walk for periods of time, especially during events.
- Use hands and fingers for typing, handling cash, and using ticketing systems.
- Talk or hear to communicate with customers and co-workers in person and over the phone.
- Lift and/or move objects weighing up to 10 pounds on a regular basis, and occasionally up to 25 pounds, which may include boxes of tickets or office supplies.
Work Environment:
- The work environment is typically a blend of a general office setting and public-facing.
- The noise level is usually moderate but can become quite loud during events or busy periods.
- The position requires a flexible schedule, including working evenings, weekends, and holidays, particularly on event days.
- The work is often fast-paced and requires the ability to multitask and remain calm under pressure while providing excellent customer service.
- This role involves frequent interaction with the public, internal teams, and the employee must be able to work with large crowds and handle customer issues with professionalism and empathy.
Our Culture:
- No ego, ‘We’ not ‘Me’ approach to everything we do
- Positive energy
- Relentless work ethic
- Always advance
Foley Entertainment Group is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status, or any other characteristic protected by law. This policy applies to all aspects of the employment relationship, including recruitment, hiring, training, compensation, promotion, and termination. We strive to create and maintain a positive, supportive work environment free from discrimination and harassment.
