Position Summary:
The Henderson Silver Knights (HSK) and Lee’s Family Forum are seeking a Ticket Operations Coordinator to support the organization’s overall strategy across the Henderson Silver Knights organization and its affiliated sports properties: Vegas Golden Knights (NHL), Vegas Knight Hawks (IFL), City National Arena, America First Center, and Lee's Family Forum.
The Ticket Operations Coordinator is responsible for executing the best practices as outlined by the Director of Ticket Operations and team, including the execution of all ticketing sales and service efforts. The ideal candidate will have a keen understanding of the sales process, and eye toward the future of technology and ticketing, and a desire to begin a career in operations. The candidate will play an integral role working with various business units, including ticketing, premium seating, finance, analytics, and operations. They will be responsible for assisting with the timely, customer-centered focus on all ticket-related printing, fulfillment, and associated activities throughout the year, including season ticket renewals, game-days, and other ticketed events.
Core Responsibilities:
- Process tasks/orders using HSK’s designated ticketing software, AXS.
- Assist the Director with building offers, events, price codes as directed by senior management.
- Assist in overseeing financial reconciliation regarding daily reports, monthly reports, and event settlements.
- Identify and propose improvements to increase ticketing and premium operations productivity and efficiency.
- Act as liaison between ticket operations and ticketing/premium Ticket Sales Coordinators.
- Participate in regular staff meetings to facilitate discussion and sharing of ideas related to enhancing efficiencies and monitoring the future of ticket operations.
- Efficiently collaborate with various department Directors and senior management in processing full season, partial, group, sponsorship, and single game ticket sale and ensure delivery of tickets occurs in a timely manner
- Organize department files and archives.
- Serve as the forefront of customer experience on game days in the box office and provide exemplary service.
- Maintain Ticket Operations department policies and procedures.
- Exercise confidentiality and integrity upon handling personal and financial customer information.
- Other duties, as assigned by the Ticket Operations Department.
Experience & Expertise:
- Experience working with ticketing systems.
- Understanding of ticketing systems with willingness to learn intricacies of ticket operations and its respective technologies.
- Highly organized and strong attention to detail.
- Efficient time management and organization.
- Positive, resilient, and hardworking attitude.
- Experience to appropriately work with and around confidential information.
- Self-sufficient, proactive, and solutions oriented.
- Ability to work in a dynamic; fast-paced environment.
- High level of personal and professional integrity.
- Ability to simultaneously manage multiple priorities.
- Strong customer service skills.
- Willingness and ability to work long hours, including holidays and weekends as required.
Education:
- Bachelor’s degree in business/sales/marketing/sports management or similar concentration required.
- 1-3 years of team ticket operations, sales or service preferred.
- Novice to intermediate level of proficiency with Microsoft-based applications (Word, Excel, PowerPoint, Outlook).
- Previous customer service experience.
- Possess excellent, professional communication skills, including written and oral correspondence.
- Must be dependable, flexible, and able to adapt to a variety of situations.
Physical Requirements:
- Ability to sit for extended periods at a computer workstation
- Occasional standing, walking, and light lifting (up to 25 pounds)
- Manual dexterity for typing, filing, and operating office equipment
- Visual acuity to read documents, computer screens, and written materials
- Hearing ability to participate in meetings and telephone conversations
Ability to travel occasionally as required by business needs
Work Environment:
- Primary work location in a modern office environment with standard office equipment
- Regular exposure to arena/venue environments with varying temperatures, noise levels, and crowd conditions
- Frequent attendance at games, events, and entertainment functions in fast-paced, high-energy settings
- Exposure to outdoor elements when traveling between venues or attending outdoor events
- Work schedule includes regular evening and weekend hours during hockey season and special events
- High-pressure environment with tight deadlines and multiple competing priorities
- Professional business environment requiring executive presence and professional attire
- May be exposed to loud music, crowd noise, and bright lighting during events and games
Company Overview:
Foley Entertainment Group (FEG) is a leading sports and entertainment company dedicated to providing premier experiences to fans and guests. Founded by Bill Foley, FEG manages a diverse portfolio of assets built on the four pillars of Sports, Hospitality, Venues, and Foundations.
FEG’s sports division is anchored by the Stanley Cup champion Vegas Golden Knights of the NHL. The company also owns the Henderson Silver Knights (AHL) and the Vegas Knight Hawks (IFL), which play at the company-managed Lee's Family Forum.
Expanding its reach globally, the company holds international football interests, including England's Premier League club AFC Bournemouth and a majority ownership in Auckland FC. Through these strategic holdings, FEG continues to grow its influence as a major player in the global sports and entertainment landscape.
Equal Opportunity Statement
Foley Entertainment Group is an equal opportunity employer. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status, or any other characteristic protected by law. This policy applies to all aspects of the employment relationship, including recruitment, hiring, training, compensation, promotion, and termination. We strive to create and maintain a positive, supportive work environment free from discrimination and harassment.
