An Account Executive is directly responsible for all goals associated with generating revenue through the sale of new season tickets, partial plans, event suites, premium seating and a focused effort toward group selling. This is achieved with a proactive work ethic through networking and establishing relationships, prospecting, attending events, providing world class service, and delivering customized communications, events, and programs. There are also additional revenue responsibilities as new projects are assigned.
Responsibilities:
- Meet and exceed individual and team new business revenue goals
- Manage and service existing book of business
- Establish foundation for pure group and event suite relationships
- Sell upgrades, add-ons, and ask for referrals
- Build strong relationships with assigned account base through proactive communication including seat visits, phone calls, emails and other touchpoints
- Make a minimum of fifty outbound calls per day
- Effectively communicate all team happenings, events, and available inventory
- Be proactive, respond to and resolve all customer complaints, requests, and inquiries from assigned account base; handle difficult fans and situations in a calm and professional manner
- Ensure ticket member information and data are accurate and complete for assigned accounts
- Assist in developing and delivering customized benefits, programs and events to drive loyalty within group and premium seating accounts
- Ability to stand, set up and break down sales tables, work nights, weekends and holidays as needed, in addition to traditional business hours
- Fill and execute gameday Fan Experiences
- Collaborate with Marketing to design and develop theme nights to drive group sales
- Other projects as assigned
Required Knowledge/Skills/Job Qualifications:
- Excellent Communication Skills - interpersonal, verbal, written, sales
- Problem Solver, Creative, Detail Orientated, Team Player
- Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues
- Working knowledge of a ticketing system
- Previous experience with a CRM system (SalesForce, Microsoft CRM, Kore etc)
Education / Experience:
- Bachelor’s degree in business/sales/marketing/sports management or similar concentration required.
- Minimum of 2-3 years ticket sales/service experience, preferably in sports/entertainment required
Our Culture:
- No ego, ‘We’ not ‘Me’ approach to everything we do
- Positive energy
- Relentless work ethic
- Always advance
- Never retreat
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
