About Us:
The Tri-City Storm are a member of the United States Hockey League - America’s only Tier 1 junior hockey league. You could be a part of a fast-paced hard-working environment while sharpening your skills in the sports industry. We value hunger to succeed, outrageous creativity, accountability, a positive mindset, and enthusiasm in our employees.
Job Description:
The Tri-City Storm and The Viaero Center are seeking a highly motivated and passionate self-starter to join their sales team. The Box Office Manager - Ticket Sales & Service will be responsible for prospecting to sell and service new accounts to increase season, single game tickets, group tickets, and hospitality packages. This position is a full-time sales position with a competitive base salary and aggressive commission structure.
Specific Duties:
- Solicit ticket sales through telemarketing, e-mail solicitations, and personal networking to companies and individuals.
- Attend any sales training events and participate in sales meetings.
- Answer incoming phone calls regarding general ticketing information.
- Manage Season Ticket and Flex Plan accounts including renewals and processing payments.
- Provide superior level of customer service by engaging in a proactive service plan.
- Prepare personalized promotional / solicitation materials and letters.
- Document all communication.
- Explore new resources and opportunities in order to increase ticket sales and improve customer service.
- Game day responsibilities include servicing customer needs, phone responsibilities, and interacting with customers.
- Assist at games and other special events within sales and promotional functions as required.
Qualifications:
- Bachelor’s degree preferred.
- 1 to 3 years of ticket sales experience in the sports environment preferred.
- Strong customer service and sales skills required.
- Self-starter with a strong work ethic.
- Excellent written and verbal communication skills.
- Proficient computer skill and experience with MS Office.
- Ability and willingness to work evenings, weekends, and holidays as required by game and event schedule.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
