Des Moines Buccaneers
Box Office & Merchandise Sales - Usher & Ticket Scanner Team
Des Moines Buccaneers - Part Time
West Des Moines · IA
Game Day/Event Staff
0
2
days ago
Box Office & Merchandise Sales, Usher, and Ticket Scanner Team:
The Box Office, Usher, and Ticket Scanner Team plays an integral role in the Bucs fan experience by greeting each fan with enthusiasm, hosting on-ice contests, throwing t-shirts and promo items, handing out prize coupons, assisting in sponsored aspects of the game, and representing the organization at the highest level. Additional opportunities for Bucs Promotions Crew to work outside of home games include community appearances and select Bucs special events. These positions report to the Executive Director of Sales & Operations.
BOX OFFICE & MERCHANDISE SALES
Qualifications and Job Description:
- Assist with set up and tear down of the arena
- Interaction with fans that enhances their experience at the game
- Adjust to changes and in-game plans on the fly
- Ability to effectively communicate and execute a point-of-sale transaction
- Ability to work with minimum supervision and understand verbal and written instructions
- Ability to work flexible hours including nights, weekends and holidays based on the event schedule
- Reliable transportation anywhere in the Des Moines Metro area
- Some knowledge of hockey, the Buccaneers, and/or sports promotions or marketing is preferred
- Ability to be on your feet for extended periods of time
- Assist in the sales of various ticket packages throughout the year
- Availability to Chuck-A-Puck during the first two periods
- Provide directions to various arena locations
- Report guest incidents to supervisors and complete incident reports when requested
- Communicate arena policies to guests as needed
- Conduct thorough end-of-game searches for lost and found items in designated areas
- Assist with arena clear outs on certain nights
- Ability to participate in on-ice activities and promotions during intermission and timeouts
- Assist in the clean-up of Chuck-A-Puck’s during the intermission
USHERS & TICKET SCANNERS
Qualifications and Job Description:
- Assist with set up and tear down of the arena
- Interaction with fans that enhances their experience at the game
- Ability to closely follow a promotions script
- Adjust to changes and in-game plans on the fly
- Ability to work with minimum supervision and understand verbal and written instructions
- Ability to work flexible hours including nights, weekends and holidays based on the event schedule
- Reliable transportation anywhere in the Des Moines Metro area
- Some knowledge of hockey, the Buccaneers, and/or sports promotions or marketing is preferred
- Ability to be on your feet for extended periods of time
- Collect and scan tickets from guests entering the arena
- Availability to help with the sales of Chuck-A-Puck during the first two periods
- Verify ticket accuracy and authenticity
- Verify tickets for correct date and seating location
- Maintain ticket integrity by monitoring unauthorized seat changes
- Patrol aisles every period to maintain guest safety and satisfaction
- Monitor assigned seating sections for safety hazards and seating issues, reporting concerns to supervisors
- Provide directions to various arena locations
- Ability to participate in on-ice activities and promotions during intermission and timeouts
- Welcome guests and assist them to their assigned seats
- Must be comfortable approaching fans and engaging in conversation, especially when finding intermission contestants
- Monitor assigned area for safety hazards and guest incidents
- Report guest incidents to supervisors and complete incident reports when requested
- Stay alert for flying pucks and flying objects that may enter seating areas
- Communicate arena policies to guests as needed
- Conduct thorough end-of-game searches for lost and found items in designated areas
- Assist with arena clear outs on certain nights
- Assist with the execution of partnership activations
- Assist in the clean-up of Chuck-A-Puck’s during the intermission
Requirements:
- High school diploma
- Must be 17 years of age
- Ability to pass a criminal and background check
- Ability to work in a team environment as well as individually
- Willingness to interact with fans and other members of the community
- Experience working in a face to face or customer service role preferred
- Ability to greet fans with friendly enthusiasm and energy
- Must be comfortable in front of large crowds and in one-on-one settings interacting with fans and providing exceptional customer service
- Deliver excellent customer service to all arena guests
- Ability to lift up to 50 pounds as needed
- Must be available for all Bucs home games of the 2026-27 season
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
