Wilkes-Barre/Scranton Penguins
Account Executive, Membership Sales & Services
Wilkes-Barre/Scranton Penguins - Entry Level
Wilkes-Barre · PA
Client Retention/Customer Service · Ticket Sales & Service · Premium/Suite Service
0
1
week ago
Account Executive, Membership Sales & Services
The Wilkes-Barre/Scranton Penguins are seeking an energetic, relationship-driven professional to join our Ticket Sales team as an Account Executive of Membership Sales & Services. This position is responsible for providing an exceptional experience for our Season Members while generating new business opportunities to grow our membership base. The ideal candidate is organized, proactive, customer-focused, and passionate about delivering memorable fan experiences.
Primary Responsibilities
- Manage and retain an assigned portfolio of Season Membership accounts through proactive communication and relationship building.
- Deliver exceptional customer service by assisting members with account maintenance, ticket exchanges, payment plans, upgrades, and other membership benefits.
- Identify opportunities to grow existing accounts through seat additions, upgrades, referrals, and premium experiences.
- Generate new Season Membership revenue through outbound prospecting, networking, referrals, and game-day appointments.
- Conduct sales presentations, arena tours, and in-person meetings with prospective members.
- Maintain accurate customer information and sales activity within CRM and ticketing systems.
- Assist with membership events, game-day responsibilities, fan engagement initiatives, and other department projects.
- Collaborate with internal departments to ensure an outstanding experience for our fans.
- Perform other duties as assigned.
Qualifications
- Bachelor's degree preferred.
- One or more years of sales, customer service, hospitality, or sports industry experience preferred.
- Excellent communication and relationship-building skills.
- Comfortable with proactive outbound sales and business development.
- Strong organizational, time management, and problem-solving abilities.
- Self-motivated, coachable, competitive, and goal oriented.
- Ability to work all games and events, including evenings, weekends, and holidays as required.
- Experience with Ticketmaster Archtics, CRM platforms, or related ticketing software is a plus.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
What interests you most about this Membership Sales & Service Account Executive position, and why do you believe you'd be successful in the role?
Tell us about a time you faced rejection, adversity, or a difficult goal. How did you respond, and what did you learn from the experience?
If we hired you today, what is one area of the role you believe would challenge you the most, and how would you work to improve it?
