Job Title: Senior Sales Account Executive
Department: Ticket Sales
Reporting: VP, Group Sales & Events
Status: Exempt
Job Summary:
The Senior Sales Account Executive is responsible for maximizing revenues for the Tucson Roadrunners in all sales capacities. The ideal candidate must be an experienced sales and service professional with a proven track record who possesses the ability to establish strong business relationships, maximizes opportunities to increase revenue potential, and drive attendance and retention percentages. This position requires a highly motivated and positive individual who leads by example, acting as a motivator to other team members on staff contributing to the overall ticket sales effort while supervising the day-to-day activities of the Sales Department.
Tasks and Responsibilities:
• Prospect, network, set appointments, fill pipelines, and aggressively sell all Tucson Roadrunners products including season tickets, partial/mini plan packages, and group tickets.
• Build relationships to provide repeat business and excellent customer service.
• Proactively create opportunities for new business with existing customers.
• Call past customers and cold call new sales leads to generate sales.
• Handle incoming sales calls from sales prospects for all ticket products.
• Conduct in-arena appointments and tours of the Tucson Convention Center.
• Meet or exceed assigned sales goals for all ticket products.
• Maintain and complete accurate records of all ticket product customers.
• Work games to support ticket sales promotional initiatives.
• Assist VP of Ticket Operations with recruitment, interviewing, hiring, and training of Sales Account Executives.
• Monitor time management and day to day activities for the Sales AE’s.
• Monitor weekly status of staff by measuring productivity and results.
• Enhance the sales presentation and in-arena appointment presentation skills of staff by going on appointments through coaching and supervision.
• Assist sales staff with closing techniques/skills and account management to ensure optimal results.
• Assist with establishing goal and incentive programs for direct reports.
• Conduct sales meetings with direct reports to review activity and goals plus communicate updates on pending projects and events.
• Review and communicate market analysis to determine customer needs and product interest throughout the sales campaign for the Roadrunners.
• Responsible for assisting with handling of customer problems and/or complaints as they relate to sales made by the Sales staff.
• Responsible for managing and servicing assigned customer accounts for maximizing up-sell and renewal partial plan results.
• Attend community networking events and develop business relationships while promoting the Tucson Roadrunners.
• Assist in the developing sales and marketing strategies for the season, partial plan, group ticket packages, etc.
• Assist in delivery of all tickets to customers ensuring the highest level of professional service including letter customization, season ticket holder and survey cards.
• Assist in the development of an effective email, call, and direct mail strategy.
• Assist other ticket sales departments on an as needed basis.
• Other duties as assigned by the VP of Ticket Operations such as staff scheduling, group sales videoboard messages, Manager on Duty (game nights).
Required Knowledge/Skills/Job Qualifications:
• Proven expertise in customer service, sales, & management.
• Excellent communications skills, both written and verbal.
• Knowledge of the AHL & the Tucson Roadrunners.
• Ability to handle multiple projects.
• Effective time management skills.
• Natural aggressive approach and positive attitude.
• Quality presentation skills.
• Team oriented & Self-motivated.
• Ability to work flexible hours, evenings, weekends, holidays.
Education and Formal Training:
• Bachelor’s Degree from an accredited four-year university
Experience:
• 3 to 5 years of successful sales/management experience in promoting a variety of ticket/membership packages in a team, arena, or membership environment with a proven track record.
Materials and Equipment Used:
• Proficient with: Salesforce, Ticketmaster, Archtics software, FEVO ticketing software, Spinzo software, as well as, Microsoft Office (Word, Excel, PowerPoint, Outlook)
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
